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Payment error code 6168

Anonymous
2020-09-24T19:16:01+00:00

Good afternoon Microsoft Team.

I am having an issue when i try to purchase the dev mode from Microsoft Partner Central, when i add my credit card information it throws me this error that forces me to change my payment method, i tried with 3 credit cards already that have enough funds and keeps showing the same error code. Its been 2 days already trying to purchase it without any luck. Any ideas? Thanks.

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-09-28T19:49:54+00:00

    Request Id: ebd35830-9664-4c92-853a-a6a68c6ca000

    Correlation Id: 89200fce-8d8c-4771-a4f7-301920e47a81

    Timestamp: 2020-09-28T19:45:45Z

    Message: AADSTS50020: User account '******@outlook.com' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application '48281916-c5dd-4fc6-9fc2-9d78c9897a27'(Microsoft Partner Center Mobile) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

    So i tried to login into the partner central app and shows up this error, any ideas? This might be the problem.

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  2. Anonymous
    2020-09-25T20:12:47+00:00

    Thanks for the reply but i already tried all the above options. It's frustrating because I'm using the same credit cards linked to my xbox live account, but somehow they're not working in the partner central, so it seems theres an issue on the website or i don't know.. do i need to create a new account or is there something im missing? Thanks for the reply

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  3. Anonymous
    2020-09-25T09:01:35+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues while making a purchase from Microsoft Store. I will certainly try my best to assist you with the issue.

    You may want to refer the article Troubleshoot problems when paying for something from Microsoft Store and see if that helps.

    If you’re trying to make a purchase using Microsoft Partner Center then you can get in touch with the Partner Support for further assistance.

    In case, you’re trying to purchase from Microsoft Store then you can get in touch with Microsoft Store support to assist you further with the issue.

    I hope the information provided above will help you proceed further to resolve this concern.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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