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Random restart win 10

Anonymous
2020-08-16T21:05:38+00:00

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          16-Aug-20 10:40:30 PM

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      DESKTOP-0373J8L

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Please help!!!!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Igor Leyko 111K Reputation points Independent Advisor
    2020-08-18T21:45:27+00:00

    If your new hardware is Ryzen-based the problem may be in motherboard. Please try to turn off all CPU power saving modes in BIOS (so called C states)

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  2. Anonymous
    2020-08-18T19:22:42+00:00

    Thank you,

    for the quick response.

    The computer build is new except the power supply. But the previous build was more power hungry.

    I didn't mention that i have a message at the applications event viewer :

    Faulting application name: wmiprvse.exe, version: 10.0.19041.1, time stamp: 0xdc25e467

    Faulting module name: ntdll.dll, version: 10.0.19041.423, time stamp: 0x06701e03

    Exception code: 0xc0000374

    Fault offset: 0x00000000000fed79

    Faulting process id: 0x7e0

    Faulting application start time: 0x01d6759befed5764

    Faulting application path: C:\Windows\system32\wbem\wmiprvse.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: d64febab-5178-412b-aea8-5b3bc023aa19

    Faulting package full name: 

    Faulting package-relative application ID: 

    And various messages at system event viewer :

    1)Unable to start a DCOM Server: Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe!App.AppX7jktj9tkq9wvy6vgdmk01c27hm98yt2s.mca as Unavailable/Unavailable. The error:

    "2147942402"

    Happened while starting this command:

    "C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe" -ServerName:App.AppXzst44mncqdg84v7sv6p7yznqwssy6f7f.mca

    2)Unable to start a DCOM Server: MicrosoftWindows.Client.CBS_120.2212.31.0_x64__cw5n1h2txyewy!InputApp as Unavailable/Unavailable. The error:

    "2147942402"

    Happened while starting this command:

    "C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe" -ServerName:InputApp.AppX9jnwykgrccxc8by3hsrsh07r423xzvav.mca

    3)Unable to start a DCOM Server: Microsoft.Windows.ContentDeliveryManager_10.0.19041.423_neutral_neutral_cw5n1h2txyewy!App.AppXx4zfy1ffv3wctgdz2vypnybzjkh27jhw.mca as Unavailable/Unavailable. The error:

    "2147942402"

    Happened while starting this command:

    "C:\Windows\system32\backgroundTaskHost.exe" -ServerName:App.AppXmtcan0h2tfbfy7k9kn8hbxb6dmzz1zh0.mca

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  3. Igor Leyko 111K Reputation points Independent Advisor
    2020-08-16T21:07:28+00:00

    Hi Elias,

    I'm in contact with Windows developers since 1995 - as a one of the best Windows beta-testers till 2009 when program was closed, as an MVP in 2005-2017 including Windows System & Performance nomination. So I have deep enough Windows knowledge and you may trust me. It's a pleasure for me to help others and I'll do all my best to help you.

    Kernel-Power 41 (63) error mostly means the problem with power supplying. Can you replace power supply unit for checking? It may mean problems with power management in BIOS or motherboard too.

    And carefully look at motherboard and PSU for leaked or swelled up capacitors (little barrels).

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