MS Teams Dial in numbers not showing up

Question

we have MS Teams Business standard account and just added conferencing dial in/out option. it started to work for 1 hour and then stopped working. we no longer see the dial in/out number when we set up a meeting invite through outlook or MS teams app. it started to work just for the MS teams app but then it keeps disappearing.

Answer 1

@Athena Aryannejad ,

Generally once you correctly set up the dial-in numbers for the user, it will automatically added to the meeting invitations. So we firstly recommend you to double verify that you had follow the same steps as mention in Set up Audio Conferencing for Microsoft Teams.

If configure has no issue and call in number not viewed from Teams and Outlook side, please go to Teams admin center > Users page to Reset conference ID and check if it helps.

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Answer 2

yes perfect it worked! thank you so much for following up and your fast response