Ethernet connection randomly drops for about 5-10 seconds about once an hour or so

Question

Its really bothering me, I have gone through old support posts and still cannot find help. I am plugged directly into my router, it is provided by Rogers XB7-CM and the internet speed here is suppose to be really good, but I disconnect often. I thought it could be my ethernet cable so I recently bought a new ethernet cable from Walmart, but the problem persists. I have also had rogers run tests, reset the router and even had them change the router. Also during my disconnect time I believe that other devices can still use the wifi while I am experiencing problems connecting via direct ethernet connection.... please help :(

Usually I just disconnect for about 10 seconds, but sometimes it will never reconnect, unplugging the ethernet cord and replugging doesn't help and the only way to restore an internet connection is by restarting my computer.

My network adapter is "Realtek PCIe GBE Family Controller".. at least thats what I believe it is, there are a lot of WAN Miniport items in Network adapters in device manager as well. Windows 10.

There are 6 events that pop up into my event viewer during the 10 second disconnect. I will put them all below

Event ID: 4004 / Time: 5:01:38

Network State Change Fired

New Internet Connection Profile: true

Connection Cost Changed: true

Domain Connectivity Level Changed: false

Network Connectivity Level Changed: true

Host Name Changed: true

Wwan Registration State Changed: false

Tethering Operational State Changed: false

Tethering Client Count Changed: false

Event ID: 4002 / Time: 5:01:41

Transitioning to State: Identified Network Interface Guid: {31c3d45c-1cc1-475e-bf8a-3b290838bed4}

Event ID: 10000 / Time: 5:01:41

Network Connected

Name: Network 10

Desc: Network

Type: Unmanaged

State: Connected

Category: Public

Event ID: 20002 / Time: 5:01:41

NSI Set Category Result

Profile GUID: {7e1f3d55-f9f7-49ac-8753-44a2ee4c369a}

Interface GUID: {31c3d45c-1cc1-475e-bf8a-3b290838bed4}

Network Category: Public

IPv4 Error Code: 0

IPv6 Error Code: 0

Context: 4222

Event ID: 4004 / Time: 5:01:43

Network State Change Fired

New Internet Connection Profile: true

Connection Cost Changed: true

Domain Connectivity Level Changed: false

Network Connectivity Level Changed: true

Host Name Changed: true

Wwan Registration State Changed: false

Tethering Operational State Changed: false

Tethering Client Count Changed: false

Event ID: 4004 / Time: 5:01:49

Network State Change Fired

New Internet Connection Profile: false

Connection Cost Changed: false

Domain Connectivity Level Changed: false

Network Connectivity Level Changed: false

Host Name Changed: true

Wwan Registration State Changed: false

Tethering Operational State Changed: false

Tethering Client Count Changed: false

Let me know if there is any other information I can provide you to help.. and Ill try my best to do that. Also to note: the above events show up a lot, in my event viewer. The earliest event was 10/28/2023 and was different from the above, it was. Ever since that event I see the above event ids alot, and 10001 happening as well.

Event ID:10001

Network Disconnected

Name: Network 10

Desc: Network

Type: Unmanaged

State: Disconnected

Category: Public

Other Info:

Edition Windows 10 Home

Version 22H2

Installed on ‎2020-‎12-‎05

OS build 19045.3803

Experience Windows Feature Experience Pack 1000.19053.1000.0

Edit: Ipcongig /all below:

Microsoft Windows [Version 10.0.19045.3803]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Natha>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-FBNN90I
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : phub.net.cable.rogers.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D8-CB-8A-75-81-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2607:fea8:419f:8db0::3c9e(Preferred)
Lease Obtained. . . . . . . . . . : January 4, 2024 5:01:43 PM
Lease Expires . . . . . . . . . . : January 10, 2024 7:59:55 PM
IPv6 Address. . . . . . . . . . . : 2607:fea8:419f:8db0:d695:b95a:4622:25fa(Preferred)
Temporary IPv6 Address. . . . . . : 2607:fea8:419f:8db0:2c21:78e4:8414:34aa(Preferred)
Link-local IPv6 Address . . . . . : fe80::80b8:b913:9ffb:a88c%8(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.155(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January 4, 2024 5:01:41 PM
Lease Expires . . . . . . . . . . : January 6, 2024 5:01:40 PM
Default Gateway . . . . . . . . . : fe80::8e76:3fff:fe94:c996%8
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 81316746
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-24-4F-AB-F3-D8-CB-8A-75-81-AC
DNS Servers . . . . . . . . . . . : 2607:f798:18:10:0:640:7125:5204
2607:f798:18:10:0:640:7125:5198
64.71.255.204
64.71.255.198
NetBIOS over Tcpip. . . . . . . . : Enabled

Answer 1

Hi,

go to Device Manager>network adapters, right click on your network adapter>Properties, click on the Power Management tab, uncheck the checkbox: "Allow the computer to turn off this device to save power". Click on the Advanced tab and disable any option relating to energy saving: disable Power Saving Mode, Energy Efficient Ethernet (EEE), Green Ethernet, Advanced EEE, Automatic disable gigabit etc.

Try again.

Answer 2

Specify the exact make and model of your computer or type msinfo in the search box and post a screenshot of the System specifications, then go to Device Manager, expand network adapters, post a screenshot.

Here is

Answer 3

Specify the exact make and model of your computer or type msinfo in the search box and post a screenshot of the System specifications, then go to Device Manager, expand network adapters, post a screenshot.