Keayboard and mouse doesn't work after startup

Question

Hello,

When I start my PC and reach the windows 10 opening screen, my keyboard and mouse are not detected so i can't do anything.
Although, they correctly work in the bios ans in the troubleshooting menu. I tried to restore, troubleshot, change parameters at starting, restart/unplug many times but nothing works.

Thanks for your help

Answer 1

Hi,
Please try to boot into Safe Mode with Networking. Check if Keayboard and mouse could work.
Then uninstall USB driver and reinstall to check.
Some steps just like the information in the link below.
https://techcult.com/fix-mouse-and-keyboard-not-working-in-windows-10/
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 2

Keyboard mouse not working, Light not coming in both USB device(Keyboard and mouse)

Follow steps:-

1. take remote of system who having issue
2. Login as administrator
3. Open device manager as an administrator
4. Open universal serial bus controller
5. Right click on USB root hub 3.0 and uninstall it
6. Now go to action tab on top
7. run scan for hardware change

Now issue has been resolved. Indication light available on keyboard mouse and also both devices working fine.

Thanks and regards

Harshit Yadav