Share via

Computer freezes & locks when using windows or idle

Anonymous
2024-01-21T21:11:49+00:00

I ran every cmd command and nothing came back bad, i just factory reset and reinstalled windows , nothing seems to work , i updated my motherboard , i updated my GPU , idk what else to do? If I’m not playing a video game my pc will just lock up and freeze & i have to power it off? And since i factory reset i can’t do nothing cuz it just freezes everytime i try downloading my software again ?

Intel i5 13600k

7800xt red devil

Msi mag tomahawk z790 ddr4 Wi-Fi

2 Tb storage & 500 gb

32 gb 2x16 3600hz Corsair vengeance ddr4

NZXT 850 psu

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-31T09:06:02+00:00

    Hello,

    I have not heard back from you in 96 hours. If you need further help at this point, please create a new thread to discuss those concerns.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-01-29T11:03:24+00:00

    Hello,

    I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-01-26T09:13:36+00:00

    Hello,

    Thanks for the clarification.

    We look forward to hearing back from you.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-01-24T13:37:38+00:00

    No i never overclocked or under clocked anything . But alright i check the file explorer

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-01-23T10:29:45+00:00

    Hello,

    Thank you for using Microsoft products and posting to the community.

    Based on your description, do you have any frequency or voltage adjustments (like overclocking or undervoltage) set on any components in the system or BIOS? If there is, please revert such adjustments, and see whether the issue persists. If you are unsure, you can also try resetting BIOS settings to default values. Since the procedure differs among motherboard manufacturers, please refer to the user manual for details.

    If the issue persists, the "locks" may be caused by blue screens without showing the blue screen. Please open file explorer->This PC->C drive->Windows->minidump, and check whether there are DMP files. If there is, please upload them to a file-sharing service, and provide the sharing link for our analysis.

    We look forward to hearing back from you.

    Best Regards,

    Johann - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments