0xc000000f An unexpected error has occurred

Question

Hi I have A HP Laptop 14 and when starting up the laptop its shows me this screen. The laptop has been put down a little hard sometimes then it's reset its self but when it did it again it finished to 100 and then showed me the unexpected error screen. I think it's something in the laptop the either disconnected or failed so I am just looking for someone to help.

Answer 1

Hi KevinMurillo2, My name is Jeremy, a Windows Community Member. I'll be happy to help you out today. Let’s see what I can do. :)

I understand your frustration there and I apologize for any inconvenience it may cause you. Rest assured that I will do my best to help you

You will need a Windows 10 boot disk if you don't have one.

Installing Windows 10 using the media creation tool - create media then

boot with it.

http://windows.microsoft.com/en-us/windows-10/m...

How to Create a Bootable USB Flash Drive to Install Windows 10

http://www.tenforums.com/tutorials/2376-usb-fla...

OR use this method :

How to Create a USB Recovery Drive in Windows 10

http://www.tenforums.com/tutorials/4200-recover...

If your system came with Windows 10 the System Maker can supply the disk for a small

cost since you already owns Windows.

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Boot with an Installation or Repair disc or USB drive - issue these from the Command

Prompt and hit ENTER after each.

C:

bootrec /fixmbr

bootrec /fixboot

bootrec /scanos

bootrec /rebuildbcd

After the above, you may need to run Automatic Repair (even 2 or 3 times) - Option 5

here and run Startup Repair to see if it helps.

How to Boot to Advanced Startup Options in Windows 10

http://www.tenforums.com/tutorials/2294-advance...

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Using EasyBCD often works when other methods do not. <-- if Bootrec did not help use this.

Translate the Windows 7 methods to Windows 8/8.1/10..

Recovering the Vista or Windows 7 or 8 Bootloader from the DVD

http://neosmart.net/wiki/display/EBCD/Recoverin...

Recovering the Vista Bootloader with EasyBCD (Windows 7 & 8)

http://neosmart.net/wiki/display/EBCD/Recoverin...

Repairing the Windows Vista Bootloader (Windows 7 & 8)

http://neosmart.net/wiki/display/EBCD/Repairing...

After the above, you may need to run Automatic Repair (even 2 or 3 times) - Option 5

here and run Startup Repair to see if it helps.

How to Boot to Advanced Startup Options in Windows 10

http://www.tenforums.com/tutorials/2294-advance...

Please let us know how this works

Regards,

Jeremy

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