Error code (0x80240004) after trying update to the newest windows version

Question

Since I tried to update to the newest version of Windows my computer has been acting weird. Suddenly my Chrome browser stops working (Microsoft Edge has no problem running whatsoever) because it is out of memory, the standard windows 10 e-mail opens for 5 seconds and then crashes, my Skype is not working anymore (uninstalled it a few times, to see if it would work then, but it didn't.) And when I tried to update my Windows it gave me this error code and said that:

''there were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80240004)''

I need my laptop for school and now it isn't working properly and I ran out of options to try. Could someone please help me resolve this..

Yours sincerely,

Thomas

Answer 1

Hi Thomasp_-

I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience about your Windows update. Let me help you sort things out.

This issue may occur if there’s something wrong with Windows Update components. If Windows Update components corrupted, Windows Update may not work properly. In this case, try resetting Windows Update components. Here is how to do it:

1. On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Ctrl, Shift and Enter at the same time to run Command Prompt as administrator. You’ll be prompted for permission. Click Yes to open Command Prompt.
2. In Command Prompt, type the command lines below and press Enter on your keyboard after typing each:

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

The Windows Update related system services will be stopped after executing the command lines above.

3. In Command Prompt, type the following command lines and press Enter after typing each:

ren %systemroot%\SoftwareDistribution SoftwareDistribution.old

ren %systemroot%\system32\catroot2 catroot2.old

You will rename the SoftwareDistribution and catroot2 folder as SoftwareDistribution.old and catroot2.old after you run these two command lines. These two folders are used by Windows Update to save temporary update files.

By renaming these two folders, Windows will think these two folders are missing, and Windows will create new ones to store Windows update files. By doing that, you can avoid many Windows Update issues caused by the old corrupted temporary files in these two folders.

4. In Command Prompt, type the following command lines and press Enter after each:

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

After you executing the command lines above, you start the Windows Update related system services.

If in case it didn't work try to update it using the website and check if it will push thru.

https://www.microsoft.com/en-us/software-downlo...

Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor