Need powershell help to retrieve incident information

Question

Hi Team,

I have a requirement to retrieve a particular incident information

Example:

I can fetch the whole set of incident information using the below command.

$IC=get-SCSMclass -name system.workitem.incident$
$IO=get-SCSMobject -class $IC | select-object *

I have no idea on how to retrieve a particular data like Title, Description, urgency, impact individually and store in a separate variable

Can anyone please help me out on how to proceed?

It would really be a great help!!!

Thanking you in advance.

Regards,
-Jansi

Answer 1

Hi. @jansi rani krishnan ,

maybe this will help:

Import-module SMlets # Implort SMLets module  
$smdefaultserver = "SCSM1" # Define SCSM Management Server  
$IRid = "IR2031" # Define Incident Record  
$IRclass=Get-SCSMclass -name System.Workitem.Incident$ # Get SCSM Incident class object  
$IRobject=Get-SCSMobject -class $IRclass -filter "ID -eq $IRid" # Get IR object  
$IRobject | fl # show all properties and values of the IR object  
  
# Set dedicated variables with IR properties  
$Title = $IRobject.Title  
$Description = $IRobject.Description  
$Status = $IRobject.Status  
$Impact = $IRobject.Impact  
$Urgency = $IRobject.Urgency  
$Id = $IRobject.Id  
$CreatedDate = $IRobject.CreatedDate  
$LastModifiedDate = $IRobject.LastModified  
$Classification = $IRobject.Classification.DisplayName  
$SupportGroup = $IRobject.TierQueue.DisplayName  

If you like you can take a look here for some more SCSM related PowerShell scripts. These scripts were published in the Microsoft TechNet Gallery before (which is retired now):
https://github.com/abaumgarten42/SCSM_Useful_PSscripts

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi @jansi rani krishnan ,

the line $IRobject | fl should just output the full Incident Record with all fields and values. Works here ... but is not important for the rest of the script.

To get the second line of Description you can give this a try:

$Description = "This is line 1  
This is line 2  
This is line 3"  
$secondLine = ($Description.Split([Environment]::NewLine))[1] # Number starts with 0 for first line  
$secondLine  

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten