Can Opsgenie Close Azure Monitoring Alerts

Shaun 21 Reputation points
2021-04-28T15:58:38.207+00:00

Hello,

We setup an Opsgenie integration with Azure Monitoring.

The Alert from Azure Monitoring to Opsgenie is working as per the setup through the docs.

However we notice when we close the alert in Opsgenie the Azure Alert is still open.

When we close an alert in Opsgenie, is there a call back to Azure to close the Azure Alert ?
if yes, anyone know which doc can help us setup this functionality.

thanks,

Azure Monitor
Azure Monitor
An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.
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  1. Samara Soucy - MSFT 4,931 Reputation points
    2021-04-29T18:56:32.583+00:00

    Since this is about the Opsgenie features, you may be able to get better information from the Atlassian forum if no one from the community who uses the product responds here: https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=opsgenie,Cloud&from-cac=true

    From the product documentation, I don't see any mention of acknowledgement being passed back to Azure Monitor: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-microsoft-azure/

    I'm not familiar with Opsgenie features, but if the product supports custom REST calls as part of acknowledgement, maybe you could configure it to call the relevant API endpoint directly. POST https://management.azure.com/{scope}/providers/Microsoft.AlertsManagement/alerts/{alertId}/changestate?api-version=2019-03-01&newState={newState}

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