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Blue code error

Anonymous
2020-07-01T11:52:14+00:00

Hi Microsoft,

i ran into a blue code error after resetting my laptop saying that reset can't be completely. Then i restarted my laptop and it stuck on a blue code error saying "CRITICAL PROCESS DIED" help for am really need my documents.

Thanks,

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-07-01T12:54:09+00:00

    I see. The only options that I can recommend now is performing either a repair using an bootable media or perform repair upgrade which also allows you to keep your files.

    In case you would like to give it a go, check the link below for more info.

    https://www.thewindowsclub.com/boot-or-repair-w...

    https://answers.microsoft.com/en-us/windows/for...

    Let me know how it goes.

    ****This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.***

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  2. Anonymous
    2020-07-01T12:27:18+00:00

    Hi Jen,

    The problem is that i can't even acess the safe mode for as it was loading into safe mode then blue code error appear JUST B4 my laptop boots to the desktop. Appriciate help if any other solution that could help?.

    Best regards

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  3. Anonymous
    2020-07-01T12:15:22+00:00

    Hi, TetauSolomon.

    I'm Jen, an Independent Advisor and a Windows 10 user just like you. I don't work for Microsoft but I'm always willing to give any help that I can.

    Sorry to learn about the error you encountered. If you're unable to boot, try following the steps below and see if it helps.

    1. Restart your PC.
    2. Press Shift + F8 before Windows 10 starts loading to enter recovery mode, from where you can boot into Safe Mode.
    3. Next, go to Advanced Boot Options and set boot mode as Safe Mode to open your computer.
    4. Once you are in Safe Mode, check if there's an error with the device driver causing the issue. If there are, update the drivers.

    In case the issue still persists, proceed with SFC to check system file corruption.

    1. In the Windows search bar, type command prompt. Right-click it and select run as administrator.
    2. Type sfc /scannow and press Enter. Wait for a few minutes until the system scan finishes.

    However, if the scan tool is unable to fix the issue, follow it up with DISM. Run the the command prompt as administrator again and type the command below:

    Dism /Online /Cleanup-Image /CheckHealth then Enter

    Dism /Online /Cleanup-Image /ScanHealth then Enter

    Dism /Online /Cleanup-Image /RestoreHealth then Enter

    Hoping for the best outcome.

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