Autolock Feature cannot be disabled

Question

I just received my Surface Book 3 and in 2 days, my screen has started to autolock once I disconnect it from the keyboard.

I have done the following :

1. Reset my laptop,
2. Calibrated my Sleep Timeout Settings options to "Never"
3. Calibrated my Screen Saver Settings to "Never"

Nothing has worked. My screen keeps locking on its own after 3-5 seconds. 

I also tried switching on the tablet while NOT connected to my keyboard and the auto lock option kicks in after a minute or so - it locks eventually. I didn't use to have this problem during the first 2 days of using it. Is there a way to solve this issue?

Answer 1

Greetings,

I appreciate your time in getting back to my email, if the steps did not work, no worries since this is an open forum, we can ask assistance from other community volunteers about their feedback and suggestion with this issue.

Have a wonderful day ahead and stay safe.

Sincerely,

Rhaine C.

Answer 2

Hi Rhaine

I have tried both methods, and unfortunately, they both don't work. In fact, the auto-locking seems to be happening more immediately after detaching it from my keyboard. Also, once detached, after keying in my password, the tablet immediately locks itself.

Thanks for your prompt response, but I believe I have to call into Microsoft to replace this laptop.

Answer 3

Greetings,

My name is Rhaine, I'm Independent Community Volunteer. I’m so glad assisting you today

I am also using Windows 10 pc. Let us work together to sort this out.

To restore the power plans to default settings, follow these steps:

Click Start.

In the Search programs and files box, type cmd.

Right-click CMD, and then click Run as administrator.

At the command prompt, copy and paste this command

powercfg -restoredefaultschemes

and then press ENTER.

At the command prompt, type exit to exit the Command Prompt window.

Restart the computer.

Once done you can check the power plan settings that was set in your pc and set it to your desired settings.

You can go to this link as reference.

https://www.windowscentral.com/how-manage-custo...

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Restart to take effect.

If issue persist you can try to following steps below.

1. Windows Key + R
2. Type CMD right click and run as administrator.
3. Copy and paste each command below, you need to do it one at a time until

finishes scanning.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

Restart you pc and check if issue persist.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

With Warm Regards,

Rhaine C.