Visual C++ 2013 redistributable

Question

I am trying to install an application: Qualcomm Package Manager. The install aborts with the following message:

Please install Visual C++ 2013 redistributable for QIK/QPM to function correctly

I have installed Visual C++ 2013 redistributable yet continue to receive the same error message when attempting to install Qualcomm Package Manager. I don't know what to try next. The application to install doesn't recognize VC++ 2013 redistributable as installed, yet I have been through the steps to install the redistributable. I do not know how to verify the installation of Visual C++ 2013 redistributable, nor how to uninstall and reinstall. All help appreciated.

Answer 1

Hi Scott,

No worries. I'm glad that you are able to resolve the issue by installing the 32bit redistributable package for Visual C++ 2013. Just let me know if you have other concerns.

Answer 2

H Raniel,

Thank you for your reply. I have followed your instructions with following results:

* troubleshooter was not able to uninstall Visual c++ 2013 redistributable. However I was able to uninstall by going to Control Panel > Programs > Programs and Features

as you pointed out above.

* I enabled the administrator account -- I had to use Windows Powershell (Admin) because cmd (Admin) was is not provided as an option

* I disabled the antivirus/firewall as you suggested.

* I successfully installed Visual C++ 2013 redistributable

This still did not work.

However, I had installed the 64b redistributable, as my processor is 64bit. I installed the 32bit redistributable, this has worked. Not sure but I guess the Application that needs the redistributable is buitl for 32bit only.

Thank you for taking the time to read my concern and post your reply.

Scott

Answer 3

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Can you first try to uninstall Visual C++ 2013 using the troubleshooter: https://support.microsoft.com/en-us/help/17588/...

Once uninstalled, kindly enable the built-in administrator account on your machine and temporarily disable your firewall and antivirus:

1. Press Windows+R on your keyboard and type "cmd" then press OK
2. On the command prompt window, type net user administrator /active:yes and press Enter
3. Perform a reboot, login to your admin account
4. Temporarily disable your antivirus/firewall. Follow the steps on the articles below

Turn off antivirus/firewall:

https://support.microsoft.com/en-us/help/402718...

https://support.microsoft.com/en-us/help/402854...

One your antivirus has been disabled, kindly try to install Visual C++ 2013 again and reboot (if necessary). You may verify if it is installed by going to Control Panel > Programs > Programs and Features and check if Visual C++ 2013 is in the list. If the issue persist, you may also try to reinstall the Qualcomm Package Manager and see if you'll receive the same error message.

I hope this helps.