memory BSOD. diagnostic tool only told me to contact manufacturer but i sourced the parts and built the pc myself.

Question

in event viewer, the diagnostic tool gave me two error events with the event ID's: 1102 and 1202, saying it detected hardware problems. please let me know how i can provide more information if necessary and how to deal with this problem as i am quite lost. the pc has worked perfectly well since i built it just prior to christmas last year. i have also gotten several "kernal-power" errors this week which i believe are possibly due to too much power being drawn from a single wall socket thought im not 100% certain.

Answer 1

It should usually boot - in some cases, you have to disable secure boot and enable Legacy BIOS support.

Nevertheless, if the memory is compatible with other motherboard, it should also tell if it is a RAM issue or not.

Answer 2

thanks for the help, i followed all of these steps , hopefully it resolved the problem. i will reply again if the issue persists.

Answer 3

Thanks J. Likely caused by the display driver.

First, please update BIOS to 2203:

https://www.asus.com/in/Motherboards/TUF-GAMING...

Then,

Please see the below options:

Option 1.Try Rolling back if you have an option:

Go to Device Manager by typing in Devmgmt.msc in Run dialog box.

Navigate to Display devices and right click ATI Radeon HD or Similar device you have. Choose Properties.

On the Driver tab, hit rollback Driver to go back to the previous version.

Option 2. Remove drivers completely and Install the the newest ones available from the OEM or the maker.

What you need to do:

1. Uninstall everything of Display driver using DDU

http://www.guru3d.com/files-details/display-dri...

2. Reboot.
3. Make sure your device manager shows Microsoft Basic Display adapter.
4. Download the driver from the OEM or the maker like AMD

5.Run the Setup and you should be good to go.

Disclaimer:

Guru3d.com is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Answer 4

https://1drv.ms/u/s!AkGUX4Z1RITnmWNLixnUq5KRVxGB?e=d078Vr

Answer 5

Hi Jared,

I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

Not much help from the text. Kernel power error means random reboot where there are many things that can cause. If the device is under warranty, you may have to take advantage of that. More on the same, later.

We need log files(called dump files) that tell us what lead to crash.

Please share them with us for a better analysis of the problem. Instructions can be found here:

https://answers.microsoft.com/en-us/windows/for...

To share files here, please see:

How to share diagnostic files/logs on Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...