Windows Hello was not recognizing automatically when I restart the computer

Lily Rong 1 Reputation point
2021-04-29T01:16:12.307+00:00

I have setup both Windows Hello and the fingerprint. But every time when I turn on my computer or restart it, both Windows Hello and Fingerprint could not recognize me automatically to log on unless I choose one of the sign-in options. See the photo. How can I do to make the Windows Hello automatically recognize me to log on to the computer without manually choosing a sign-in option? Can anyone help with that? 92402-%E5%9B%BE%E7%89%871-1.jpg

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Karlie Weng 8,221 Reputation points Microsoft Employee
    2021-04-29T08:12:33.477+00:00

    Hello @Lily Rong
    I would suggest to ask the experts in the dedicated Windows 10 - Windows Hello, lock screen & sign-in forum over here:

    Microsoft community

    92527-image.png

    Best Regards
    Karlie

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  2. Kapil Arya 5,531 Reputation points MVP
    2021-04-29T14:16:29.103+00:00

    Hello,

    Your system looks connected to the domain. I suggest you to check with your IT administrator, if they have applied any settings regarding Windows Hello.

    Regards.

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  3. Karlie Weng 8,221 Reputation points Microsoft Employee
    2021-04-30T02:04:09.413+00:00

    Hi @Lily Rong

    1. Domian group policy could be one of the reason, as KapilArya said. You could test this by login as a local user with windows hello enabled. Or view all the group policy applied on your PC.
    2. Is the camera blinking and show looking for you like below?
      92773-image.png

    Best Regards
    Karlie

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