Windows Hello was not recognizing automatically when I restart the computer

Question

I have setup both Windows Hello and the fingerprint. But every time when I turn on my computer or restart it, both Windows Hello and Fingerprint could not recognize me automatically to log on unless I choose one of the sign-in options. See the photo. How can I do to make the Windows Hello automatically recognize me to log on to the computer without manually choosing a sign-in option? Can anyone help with that?

Answer 1

Hello @Lily Rong
I would suggest to ask the experts in the dedicated Windows 10 - Windows Hello, lock screen & sign-in forum over here:

Microsoft community

Best Regards
Karlie

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Answer 2

Hello,

Your system looks connected to the domain. I suggest you to check with your IT administrator, if they have applied any settings regarding Windows Hello.

Regards.

Answer 3

Hi @Lily Rong

1. Domian group policy could be one of the reason, as KapilArya said. You could test this by login as a local user with windows hello enabled. Or view all the group policy applied on your PC.
2. Is the camera blinking and show looking for you like below?
   

Best Regards
Karlie

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