For urgent issues I'd suggest starting a case here with product support. https://support.microsoft.com/en-us/hub/4343728/support-for-business --please don't forget to Accept as answer if the reply is helpful-- Regards, Dave Patrick .... Microsoft Certified Professional Microsoft MVP [Windows Server] Datacenter Management Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

Please try the steps in this document and after each troubleshooting step, try reconnecting to the VM: Reset Remote Desktop configuration. Check Network Security Group rules / Cloud Services endpoints. Review VM console logs. Reset the NIC for the VM. Check the VM Resource Health. Reset your VM password. Restart your VM. Redeploy your VM.

Need urgent support

Mahesh Tolmare 1

Not able to take RDP

KarishmaTiwari-MSFT 20,127 Reputation points Microsoft Employee

2020-06-19T01:14:09.25+00:00

@MaheshTolmare-5056 Can you please elaborate on your issue?
Which VM are you using?
Are you trying to RDP first time or you have done it before successfully?
KarishmaTiwari-MSFT 20,127 Reputation points Microsoft Employee

2020-06-23T17:59:56.31+00:00

@Mahesh Tolmare Please 'Accept as answer' if any of the replies helped, so that it can help others in the community.

2 answers

Anonymous

2020-06-18T18:39:35.703+00:00

For urgent issues I'd suggest starting a case here with product support.

https://support.microsoft.com/en-us/hub/4343728/support-for-business

--please don't forget to Accept as answer if the reply is helpful--

Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.
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KarishmaTiwari-MSFT 20,127 Reputation points Microsoft Employee

2020-06-19T01:15:51.417+00:00

Please try the steps in this document and after each troubleshooting step, try reconnecting to the VM:

Reset Remote Desktop configuration.
Check Network Security Group rules / Cloud Services endpoints.
Review VM console logs.
Reset the NIC for the VM.
Check the VM Resource Health.
Reset your VM password.
Restart your VM.
Redeploy your VM.
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