Hi and thanks for reaching out. My name is Anthony.
I'm Independent Advisor and I'm happy to assist you.
I understand how difficult it is, when the device or app won't work in the way it should. Please check the different solutions indicated in the link below that can address this certain issue.
https://www.techrepublic.com/blog/10-things/10-...
If does not help, I would suggest to Install Java Runtime Environment in safe mode. Safe Mode is a special way for Windows to load when there is a system-critical problem that interferes with the normal operation of Windows.
To perform a safe mode in windows follow the instruction on the link below.
https://www.digitalcitizen.life/4-ways-boot-saf...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Hope it will help.
Please let me know if you need any further assistance.
Thank you and Keep Safe.