Can't update Windows version 1909 to Version 2004

Question

I'm guessing it's something to do with this generic statement from the Windows 10 blog

<(Note: You may not see Download and install on your device as we are slowly throttling up this availability over the coming weeks, or your device might have a compatibility issue for which a safeguard hold is in place until we are confident that you will have a good update experience.)>

But what does it mean? I've got a brand new HP Spectre I'm trying to get set up so if there are compatibility issues I'd like to know what they are. 

Anybody got any information on this?

Answer 1

you are not alone. It's a bug with Microsoft update.

I have bought a top of the line HP gaming laptop and have the same issue, and yet my 4 year old HP desktop at work updated without problems.

A. It should tell us what compatibility issue it is withholding the update for

B. It should allow the user to bypass the default and install anyway

I didn't pay for windows 10 licensing so that some underpaid MS engineer missing a checkbox prevents me from updating the OS. It's my device, my license, and should be my decision.

Edit:

confirmed this is a windows update bug. I updated windows as follows:

1. take a windows restore point as a backup
2. Download update assistant from (https://www.microsoft.com/en-us/software-download/windows10)
3. Run the exe file

Once I did that, update assistant said the laptop is fully compatible with the new version of windows and updated to it without problems. So basically windows update claimed the laptop wasn't ready for the update but the update advisor said it was 100% compatible and the update installed. So it was a bug all along.

Answer 2

Thank you John for your reply but, if you read my post, I know all that.  What I don't know is what the compatibility issues are and why a new top of the range HP Spectre would have any issues at all. My HP Spectre I replaced with this one has updated with no problem at all.

Answer 3

Hello TMTurner,

I'm John an Independent Advisor and a Microsoft user like you. I want to apologize if you encountered this issue. I understand you have a problem getting Windows 2004 update on your device.

Windows 10 Feature update 2004 won't immediately available for everyone because Microsoft is taking its usual gradual process to rolling out the upgrade, offering the upgrade in stages beginning with those whose devices Microsoft believes are the most likely to successfully install the update.

If you don't receive the update yet, Microsoft possibly detect compatibility issues on your device, These holds are due to conflicts that could cause applications not to run correctly. In the past few days/weeks, More people still experiencing problems after upgrading to 2004. Kindly give the update a month or two to mature. This will let the Feature update fix it's own problems through patches along the way and be more stable.

Once Microsoft resolved this known bugs and compatibility issues, The update will be automatically delivered on your system on the Windows update settings.

You can refer to this link for reference. You can monitor the known and resolved issues for version 2004.

https://docs.microsoft.com/en-us/windows/releas...

Sincerely

John DeV

Independent Advisor

Answer 4

Hello TMTurner,

Thank you for updating me that information. I'm sorry it didn't resolve your issue. Unfortunately, Only Microsoft knows why your New system can't upgrade to Windows version 2004. What methods did you try to upgrade to Windows version 2004?

Please try to use the Windows update assistant to download and install the feature update.

https://www.microsoft.com/en-us/software-downlo...

If still doesn't work, Please try to Perform a Repair Install of Windows 10 with an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while preserving your personal files, settings and installed applications. The in-place upgrade will also bring you the latest Windows update 2004.

**Few things to check on the PC

Important: Back up your personal data and files to an external hard drive, USB thumb drive, or cloud location (such as OneDrive) before you begin any reinstall of Windows 10 just in case something went wrong.

Ensure you are signed in or have administrator rights to do a repair install

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly try to use the media creation tool.

https://www.microsoft.com/en-us/software-downlo...

Download the media creation tool and save it to your computer.

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC.

I hope this helps! Please let me know if you have any further concerns.

Sincerely

John DeV

Independent Advisor

Answer 5

Thank you so much. This has worked perfectly. Now I just get to sit back and see how much 13 months of updates will change windows.