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Error Message Popup: "Windows cannot find 'C:\Program Files\WindowsApps\B9ECED6F.ScreenPadMaster_2.1.10....\AsusScreenXpertCheckUpdate.exe'"

Anonymous
2021-02-19T15:37:01+00:00

This error message popped up randomly twice within the past day. I am using an Asus ZenBook 15. Why is this error popping up? What can I do to fix the issue?

Thanks.

Edit: Also, I'm not trying to open anything- the only apps I have open are Firefox and Discord. The error is appearing unprompted. What's causing it?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 816.4K Reputation points Independent Advisor
    2021-02-19T16:12:18+00:00

    Hi V_S_490

    I am Dave, an Independent Advisor, I will help you with this . . .

    On your laptop, you have an App named Asus Screen Pad installed, you should completely uninstall that from Settings - Apps

    Then restart your laptop, and install the new version form this link:

    https://www.asus.com/Content/ScreenXpert-Screen...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

    1 person found this answer helpful.
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  2. Anonymous
    2021-02-19T16:40:02+00:00

    Thank you, this worked!

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  3. DaveM121 816.4K Reputation points Independent Advisor
    2021-02-19T16:42:35+00:00

    Hi V_S_490, glad to Help!

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