Hello @Ginny Mejia ,
1.Is your hotmail account blocked?
2.The upgrade to Outlook.com from Hotmail is automatically done for All Hotmail customers.
Did you receive any email telling you to upgrade to New Version? Please check if the link goes to Microsoft.
Microsoft usually has a green shield on the sender's name.

and you might see a lock in the URL / address line

These indicate that the email is coming from Microsoft / legit sender.
FYI:
https://answers.microsoft.com/en-us/outlook_com/forum/oaccount-oother/is-it-mandatory-to-upgrade-from-hotmail-to-outlook/ad2e1159-e06a-4710-8be9-76fc898077a3
https://answers.microsoft.com/en-us/outlook_com/forum/osecurity-osafe/microsoft-e-mail-account-will-be-suspended-if-you/7458185d-7ee8-4496-a556-26bbd6e57116
Best regards,
Leila
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