hardware error

Question

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: ab

Parameter 1: 1

Parameter 2: 7b0

Parameter 3: 0

Parameter 4: 3

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.121

Locale ID: 3072

Extra information about the problem

Bucket ID: LKD_LEAKED_SESSION_POOLTAG_RKme

i got this error multiple times but i dont know how to fix this and what causes the problem. i also got a other problem when i wanted to boot up my pc and nothing happens so i had to restart my pc and it booted up and searched in my maintance and it said this: 

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 1009

Parameter 2: ffff9b0ce08fb9a0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_19042

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.19042.2.0.0.256.121

Locale ID: 3072

Extra information about the problem

Bucket ID: LKD_0x144_COMMAND_ABORT_FAILED_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_149C_REV_00

Server information: 1540ebdd-69fc-4016-bea1-787c9425ed28

i also dont know what this is and what causes this problem. Please can someone help me with this

Answer 1

• Version 20H2 do you also need the OS Build? and its windows 10
• my specs:

1. B450 Tomahawk max
2. Ryzen 5 3600
3. MSI Geforce 1660
4. 2x8GB 3200mhz ram
5. yeah and a ssd with HDD
6. PSU 550W

• the hardware error code ab is since 10-02-2021 and the other hardware error is since 26-02-2021. i only got the hardware error code ab 3 or 4 times and the 144 ones. but i dont know how . those error causes
• i didnt get the blue screen my screen was black. when i tried to boot up my pc everything worked except my mouse didnt work and didnt even light up but my keyboard did but only the lights did it so i rebooted my pc en than i had blue screen and nothing happend and i couldn't even restart my pc so i had to disable the power. and after that i booted up my pc and it worked again. i went to maintenance and saw the errors. i restarted my pc later that day and nothin happend and also today nothing....

       Daan
  

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed on the PC? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• When do you face this issue?
• Do you get any blue screen with stop code error after the PC crash?
• Are you aware of any changes on the PC prior to this issue?

Let us perform these steps.

Step 1: Disable Fast Startup

1. Press Windows + R key to open Run command.
2. Type control panel and click OK.
3. Now change the category to Small icons for View by.
4. Select Power options, click on Choose what power buttons do.
5. Click on Change settings that are now available.
6. Now uncheck the box that says Turn on fast start-up.
7. Then, save the changes.

Step 2: Set registry key

---

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Please take a backup of the registry. Follow the steps given in the link below:

How to back up and restore the registry in Windows

1. Open the Run dialog box by pressing the Windows key and the R key together.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config
4. In the Right pane, double-click the AnnounceFlags attribute. By default, this value is decimal 10.
5. Correct the value as necessary.

Step 3:  Clean boot

Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator