Hi, my name is Talita. I'm an Independent Advisor and a Microsoft user like you. I'll be glad help you today.
Please see if these articles can help you
If the problem persists, let me know to continue with your question
https://translate.google.com/translate?sl=pt&am....
https://support.microsoft.com/en-us/windows/pin...
(if the link doesn't open, let me know)
I hope this helps. Please let me know if you have any more questions.
Sincerely
Talita C.
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.