Microsoft Basic Display Adapter (No ACPI support) issues.

Question

I have been spending a whole week trying to update my NVIDIA graphics card but I came to a conclusion that the issues of my drivers not being updated is because of the Microsoft display adapter. This is the message I receive once I install it:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Object Name not found.

I tried uninstalling and updating, resetting my computer, using a DDU to clear all my drivers. Nothing works! I think it has a corrupted  path since the driver location is "unknown". Is there any way to restore this driver ? I looked into the registry but I do not feel comfortable messing with the files and just want to be able to use my graphics card again.

Answer 1

Dear Pat565,unfortunately I have no more solutions to your problem;

Sorry for not being able to help you, I will release the question so that another specialist can help;

Have a great day and see you soon!

Answer 2

Hello Pat565, welcome to the Microsoft community, my name is Luiz Cruz, an independent consultant and I would be happy to help you.

Initially for this problem I recommend that you try to restore the system by following the instructions below:

Press Windows key + I to access system settings;

Click Update and Security;

Click Recovery;

In Restore your pc, click start now and follow the instructions on the screen to restore;

You will be able to choose between keeping personal files or removing them;

Note: It is recommended that you back up your personal files before

I hope I helped, see you soon!

Answer 3

Thank you for your response ! 

I have done this procedure before and it still gives me the same error code.

Answer 4

Dear Pat565,right click on the Start Menu and go to Device Manager;

Is a device with a yellow Exclamation mark displayed on this screen?

In Video adapters, by clicking the arrow> which adapters are shown in the list?

I await news, see you soon!

Answer 5

This is a screenshot of my adapters.