Hi, I'm Claudeir, an independent expert, it's very important to me that all your questions are answered and that you have a positive experience.
-About your problem initially I suggest that you apply the procedure to correct the Windows image, and thus check if the problem is solved.
Run Dism and Scannow repair tools.
These are diagnostic tools and assist in repairing the system image.
Press the Windows + X keys, select Command Prompt (Admin), copy and paste the commands below and press enter after each command.
Sfc / ScanNow
Dism / Online / Cleanup-image / RestoreHealth
Test and see if the behavior is repeated, if the behavior continues, perform the next procedure.
Run the CHKDSK tool.
Chkdsk.exe is the command line interface for a program that checks the logical integrity of a file system in Windows. When CHKDSK encounters logical inconsistencies, it takes actions to repair the file system data, as long as they are not in read-only mode.
Click Start, in the search bar type CMD right-click on the application and select the option Run as administrator.
Now copy and paste the command below.
chkdsk / f / r / x / b
Note you will receive a message stating that “CHKDSK cannot be run because the volume is in use” press S to confirm and press Enter and restart the computer. Before starting the system, it will start the verification. This procedure may take a few minutes and wait for the procedure to be completed.
Safe Mode
Safe mode starts Windows with a minimal set of drivers and services. If a problem does not reappear when you restart your PC in safe mode, consider that the cause of the problem is not in the default settings and basic device drivers and services.
Press Windows + R and type MSconfig.
Click the System Startup tab.
And check the Safe and Minimum Boot option.
Press Apply and Ok, now click on the restart now option.
Now test and see if the behavior is repeated, if not repeated it means that some program at startup is causing this behavior and to solve it I advise you to perform a clean boot of the system.
Note: if the behavior continues safely, I advise you to skip the procedure below.
Clean boot.
Clean boot is used to determine if a background program is interfering with the system.
Press the Windows + R keys, type MSconfig and click OK;
In the System Configuration window click on the services tab;
At the bottom of the screen check the Hide all Microsoft services box and click Disable all;
Now click on the Programs Startup tab and click on Open Task Manager;
In the task manager window on the startup tab, disable all non-Microsoft programs, close the task manager and click ok on system configuration and restart the computer if prompted.
NOTE: This procedure disables all third party services and programs. You can later, if the problem is solved in this way, selectively enable the programs and services that will start with Windows, instead of keeping all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.
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