user profile Cannot be loaded.

Question

I have been trying to log on to my Windows 10 for 4 hours now. In the last year I used a four digit PIN. Then 2 days ago I attempted to remove a user profile that is no longer used. I guess I removed something I was not supposed to because I cannot get past the sign in screen. The option I forgot my pin.. and, sign in options, I have tried over and over. When I put in my password or if I put in my PIN it immediately goes to a blue screen that says the user profile service service failed the sign- in.  User profile cannot be loaded.   NOW I do not know where to go.  I powered on this HP pavilion laptop, then powered off and then powered back on while attempting to tap some of the f function keys. Please somebody help. Thank you from Nashville.

Answer 1

Hello how are you?

Welcome to the Microsoft Community!

My name is Luciano L., I am an independent consultant, I am here to help you in the best possible way.

It is a pleasure to help you today. I'm sorry that you have to deal with this. I know how frustrating it can be for you. I will do my best to help you :)

This is an open community, whenever you need you can share the problem so that possible repairs are suggested.

For a possible solution, try to restore the PC.

1-Before entering Windows Logon, click the shutdown button, located in the lower right corner of the screen.

2-Hold the SHIFT key and press and hold Restart.

3-Keep holding the Shift key until you see the blue screen written Choose an option.

4-Click Troubleshooting> Restore your PC and finally keep my files.

Wait until it finishes and then you will be able to log back into Windows with administrator privilege and a copy of your profile. See if the error persists.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help other people.

We are always available!