Authenticator doesn't recognize my business account

Dirk De Hertogh 1

Hi there,

Im stucked in a loop with my business account since I switched phone.
To login into my business account admin app or other Microsoft applications with my business account I'm always sent to the authenticator app but he doesn't recognize my business account so I can not confirm and do not receive any confirmation code on my mobile neither. I've tried every solution that I found on the internet but without success. Even to get help from the support desk I need to login and so I can not reach them neither.
If someone could give me the golden clue to solve the issue I would appreciate very much.

Thanks for reaching out.

Echo Du_MSFT 17,176 Reputation points

2021-05-03T03:03:17.72+00:00
Hello @Dirk De Hertogh ,

Welcome to Q&A Forum!

According to my understanding of your question, when you sign in to Microsoft applications using mobile phone, the authenticator cannot be recognized your business account.

Can you provide the following information:

Whether there is an error message/code?

What type of account is your business account?

Is it possible to provide corresponding screenshots?

These helps us to better understand and solve the problem.
Echo Du_MSFT 17,176 Reputation points

2021-05-05T07:02:43.073+00:00

Hello @Dirk De Hertogh ,

According to your description, your problem is more related to Microsoft Authenticator. Therefore, we will add the "microsoft-authenticator" tag.
If you have any concerns, please feel free to reply.

Have a nice day!
JimmyYang-MSFT 53,761 Reputation points Microsoft Vendor

2021-05-05T08:44:34.043+00:00

@Dirk De Hertogh

Thanks for visiting our forum. Our forum focuses on Microsoft Skype for Business troubleshooting.

According to your description, your issue is not in our support scope. I will remove Skype for Business tag.

Thanks for your understanding and patience!
Dirk De Hertogh 1 Reputation point

2021-05-05T21:25:49.427+00:00

Dear,
I have a basic business account.
I switched a few weeks ago from cellphone and now my account in the autenthicator app is grey and I can't change anything. Always when I want to start something like for example my admin page or outlook he asks to confirm with autenthicator app and there I'm stucked.

I've added a picture of what I see in my authenticator app.

It's like my account is not recognized or blocked.
Dirk De Hertogh 1 Reputation point

2021-05-05T21:26:52.907+00:00

I also think the problem is with the authenticator app. See the image I added in my other message.

1 answer

Dirk De Hertogh 1 Reputation point

2021-05-05T21:35:46.123+00:00

Dear

Indeed I think the issue is in the authenticator app.
When I open it my business account is grey and I can't do anything.
Every app i want to open from Microsoft (admin page or outlook for example) he asks confirmation with authenticator app but there i can't do anything.
Also when I choose to confirm with another way for example with a code, it doesn't work and I already checked everything i found on the internet too check in order to receive the codes but still nothing.
In attatchment a picture of what I see in the authenticator app with the grey business account. For your information, i have a basic business license.
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