Authenticator doesn't recognize my business account

Dirk De Hertogh 1 Reputation point
2021-05-01T07:43:32.033+00:00

Hi there,

Im stucked in a loop with my business account since I switched phone.
To login into my business account admin app or other Microsoft applications with my business account I'm always sent to the authenticator app but he doesn't recognize my business account so I can not confirm and do not receive any confirmation code on my mobile neither. I've tried every solution that I found on the internet but without success. Even to get help from the support desk I need to login and so I can not reach them neither.
If someone could give me the golden clue to solve the issue I would appreciate very much.

Thanks for reaching out.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dirk De Hertogh 1 Reputation point
    2021-05-05T21:35:46.123+00:00

    Dear

    Indeed I think the issue is in the authenticator app.
    When I open it my business account is grey and I can't do anything.
    Every app i want to open from Microsoft (admin page or outlook for example) he asks confirmation with authenticator app but there i can't do anything.
    Also when I choose to confirm with another way for example with a code, it doesn't work and I already checked everything i found on the internet too check in order to receive the codes but still nothing.
    In attatchment a picture of what I see in the authenticator app with the grey business account. For your information, i have a basic business license.94143-img-20210505-wa0002.jpg

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