Microsoft Store | ErrorCode: 0x80073CF9

Question

Hello together, first I will say to you, English is not my first language, I´m from germany. 

I have since 1 year a problem with my Microsoft Store. When I will do Updates or install me games on my computer, first I click to get updates and then it loads all the updates from my apps. Then I can see the download speed and it download my application or update it. 

You can see what is happening when I try do download or update my apps. https://youtu.be/iLYb7ghyTNY

I hope you can help me.  Have a Good day to all readers!

Answer 1

Hi and thanks for reaching out. My name is Bernard an Independent Advisor and a Windows fan like you. I'll be happy to help you out today.

Actually I have the same problem and by following the steps below fixed my issue, I know some of these steps already done, you have just skip it if you think it will have the same result.

Method 1. Repair Windows Store:

1. Go to settings> Update and Security> troubleshoot > Additional troubleshooter> Then click Windows Store apps
2. Temporarily Disable the Anti-virus (If you have third party anti viru)
3. Run Powershell
4. On Powershell(admin), copy and paste the command below:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Method 2. repair Windows Store and update components

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy each line of command to Powershell then press enter (one line at a time)

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

-Once done restart the device and check

If none will work from the above solution I suggest to do an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Note: if you receive error: “This Pc can’t be upgrade, follow the steps below”

Method 1. Go to C:$WINDOWS.~BT\Sources\Panther then delete the file name compatscancache.dat

Then try again or reboot the PC first then try again.

You might not see the folder as it is hidden, make sure to show hidden files first.

Let me know how does it goes and I hope that helps.

Bernard

Independent Advisor

Answer 2

try renaming the windows update folder, this might help

BEFORE YOU DO THIS: create a system restore point incase you type something wrong or it doesn't work for you.

From Start screen, type cmd from what you see, right-click cmd, and run as admin.

Type net stop wuauserv and press enter.

Type "rename c:\windows\SoftwareDistribution softwaredistribution.old" and pressenter.

then type net start wuauserv

I hope this helped you.

--Joshua