DA-100: Analyzing Data with Microsoft Power BI Schedule Problem

Matheus S Oliveira 96 Reputation points


I tried to Schedule my exam DA-100: Analyzing Data with Microsoft Power BI for two times and show this error message after I confirm my personal information and claim my discount for Microsoft Ignite Cloud Skills Challenge 2021.

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."

I tried the steps below and the costumer service send me this path to create this question.

Microsoft can help me with this issue?

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  1. Matheus S Oliveira 96 Reputation points

    Thanks for help,

    Microsoft answered me and the problem is a Characters in Zip Code, try to use only Roman Alphabet

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  1. Dave Patrick 426.2K Reputation points MVP

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

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