I tried to Schedule my exam DA-100: Analyzing Data with Microsoft Power BI for two times and show this error message after I confirm my personal information and claim my discount for Microsoft Ignite Cloud Skills Challenge 2021.
"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum."
I tried the steps below and the costumer service send me this path to create this question.
Microsoft can help me with this issue?