Computer Randomly Shuts Down While Running a Game.

Question

Hey guys I'm having a weird that was not present when I first built the pc. I have done multiple things and have purchased new parts but nothing seems to have worked.

Parts are -

MOB: Gigabyte b365m DS3H ( New Purchase)

Processor: i5-9400F @ 2.90GHz

Ram: (2x8) 16GB DDR4 Corsair 3200mhz ( New Purchase)

PSU: EVGA 110-BQ-0600-K1 600 BQ, 80+ Bronze 600W, Semi Modular

GPU: Gigabyte GTX 1660 Super N166SOC-6GD 6GB, I also tried a GTX 1070 that works 100% on another system.

Just randomly shuts off when I'm playing games, I've tried to play AC:Origins and ME:Andromeda. The funny thing is that it lasts longer when I'm playing it at native 2k. Normally I play it at 1080p where the pc usually sits.

Here is what I've tried so far-

Updated BIOS to the newest version F6e, and changed the XMP profile to 1 to ramp up the RAM, I believe someone said the pc power cycled because it was trying to find an even ground for the ram and CPU speed.(still turned off with or without profile).

Did a Superposition Benchmark test and it ran fine! I ran it at 4k and 8k just to see if it might be a heating issue. Monitored it with MSI afterburner and the temps never went above normal. It never turned off.

Did a Stress Test with Prime95 and the pc was chugging but the CPU never reached temps that were bad and ram stayed high usage but again, nothing happened i left it running for another 20 mins and it never turned off.

Ran both SB and Prime95 at the same time, SB ran really choppy, but again it never turned off or closed the program or anything weird, just ran supper bad.

So I thought hmm maybe I fixed it without knowing. loaded into AC:Odysee and 15 mins in my PC turned off... No idea why.

Lastly I downloaded WhoCrashed, and I got

^On Wed 2/17/2021 8:30:07 AM your computer crashed or a problem wasreported^

^crash dump file:C:\WINDOWS\LiveKernelReports\NDIS-20210217-0830.dmp^

^This was probably caused by the following module: ndis.sys(ndis!NdisReleaseNicActive+0xB1D^)

^Bugcheck code: 0x15E (0x25, 0x23, 0xFFFFDC8253EFC268, 0x1010E^)

^Error: BUGCODE_NDIS_DRIVER_LIVE_DUMP^

^file path: C:\WINDOWS\system32\drivers\ndis.sys^

^product: Microsoft® Windows® Operating System^

^company: Microsoft Corporation^

^description: Network Driver Interface Specification (NDIS^)

^Bug check description: NDIS has captured a live kernel dump. NDISdoes not generate a bug check in this situation.^

^The crash took place in a Microsoft module. Your systemconfiguration may be incorrect. Possibly this problem is caused by anotherdriver on your system that cannot be identified at this time.^

I'm not sure what this means or if it has anything related to power turning off, but it turns off regardless if i'm connected to the internet or not.

Another thing is that the HDD runs at 100% usage after booting back up from a shutdown but if i reset it goes to normal usage. I'm not sure if this has anything to do with the power turning off either.

I know its not the temperatures because I monitored the temps for both CPU and GPU and they never go above normal before shut down. I just built this system maybe 5 months back and haven't had issues until 2 months ago. Before that it ran anything and everything fine, including GTA, ME:Andromeda, Borderlands 3, and a few other games. Any Ideas would be appreciated, been banging my head all day. I have parts to swap out for everything as I have 3 other systems that work 100% fine but nothing seems to have worked.

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• Did you overclock the CPU?
• Are aware of any changes to the PC prior to this issue?

However, to analyze the root cause of the Blue screen of death issue and to find the faulty module, we need the dump files. You can locate the dump files in the location C:\Windows\MiniDump, then upload them on OneDrive and share the link with us.

Meanwhile, we would suggest you to perform these methods and check.

Method 1: Disable Automatic Restart on System Failure

1. Press Windows + R key to open Run command
2. Type sysdm.cpl and click OK
3. Now select the Advanced tab from the top.
4. Click on Settings under Startup and Recovery.
5. Under System failure*,*uncheck the box beside Automatically restart.
6. Click OK and check.

.

Method 2: Reset Virtual Memory in Windows 10

1. Press Windows + R key to open Run command.
2. Type control panel and click OK.
3. Now change the category to Small icons for View by.
4. Select System, click on Advance system settings from the left pane.
5. Click on Settings under Performance section
6. Select the Advanced tab and click the Change button.
7. Check the box beside Automatically manage paging file size.
8. Click Ok on all the window.

Method 3: Perform software clean boot

If the issue persists, then try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

---

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

**Note:**Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot. 

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

Method 4 : Disable hardware acceleration

Registry disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take backup of registry.

Refer the article to Create a system restore point.

---

1. Press Windows + R key to open Run command.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location: HKEY_CURRENT_USER/Software/Microsoft/Avalon.Graphics
4. Find DisableHWAcceleration on the right pane.
5. If missing then right-click on the blank area on the right pane and click New > DWORD (32-bit) Valueand name it DisableHWAcceleration.
6. Double click on DisableHWAcceleration and set its value to 1to disable hardware acceleration on your Windows 10.
7. Click OK, close registry editor and restart the PC to check.

Additionally, refer the steps as mention in this article: Troubleshoot blue screen errors **** refer (While using my device)

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy

Microsoft Community – Moderator