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BSOD Error Messages - need help.

Anonymous
2021-05-04T18:59:47+00:00

I have Case #: 1022040880

I had been working with someone to try and report my PC which keeps crashing (BSOD), even after I did a number of hardware upgrades for it. I have attached the Stop Code messages I received. Please HELP! I need to get my computer up and running again as soon as possible. Thank you!

1022040880

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-05T16:27:58+00:00

    I haven't able to run the system restore before, but I finally was able to get through and it the attached photo is the message I got after trying 2 separate restore points. So I'm trying a different restore point. I've also attached screenshots of a few screens I'm able to get to.

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  2. Anonymous
    2021-05-05T16:10:28+00:00

    It did not pass through on reboot, so I'm trying it again. When it says in the command prompt "reboot is required for changes to take effect" should I just press the power button to restart the computer or should I exit the command prompt first. Also, what should I do after the reboot if it runs the same stop code again?

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  3. Anonymous
    2021-05-05T15:49:40+00:00

    Hi Dave,

    Unfortunately, I cannot boot into Windows 10 or Safe Mode because it goes to the "Driver Verifier Detected Violation" stop code. Therefore, I'm not able to get into to Windows to do what you suggest. I did go through the process of saving a new copy of windows on a flash drive, but I don't know how to boot from the flash drive and install windows without deleting all of my files. I also don't know my windows product key, which I would need in order to reinstall windows. What should I do in light of all of this?

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  4. DaveM121 881.2K Reputation points Independent Advisor
    2021-05-05T15:53:08+00:00

    Hi Travi

    Are you able to get into Command Prompt?

    If you can, run these two commands to turn off Driver Verifier:

    verifier /reset

    verifier /bootmode resetonbootfail

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  5. DaveM121 881.2K Reputation points Independent Advisor
    2021-05-04T19:32:42+00:00

    Hi Travi

    I am Dave, an Independent Advisor, I will help you with this . . .

    Your crashes seem to be caused by HP Mobile Protection Sensor

    Are you able to boot into Windows 10 or Safe Mode?

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

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