favorite items disappear in owa 2013

ramin sa 261 Reputation points
2021-05-02T07:49:04.153+00:00

HI dear expert

one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

so i have no idea what happen to their item in favorite and how to fixed

please give me hand to fix our issue

Thank you in advance

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  1. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2021-05-03T02:45:45.253+00:00

    Hi @ramin sa ,

    one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

    By this, do you mean only Inbox folder appears in the Favorite section now, while the other folders this user added to Favorite previously all disappeared?

    93213-1.jpg

    If this describes the situation and this only occurs to the particular user, it's likely that the missing folders were removed from Favorite by accident and it's suggested to adding them back by right-clicking the folder under your personal folder, and select Add to Favorites.


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