favorite items disappear in owa 2013

Question

favorite items disappear in owa 2013

ramin sa 261

HI dear expert

one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

so i have no idea what happen to their item in favorite and how to fixed

please give me hand to fix our issue

Thank you in advance

1 answer

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Answer 1

Yuki Sun-MSFT 41,376 Moderator

Hi @ramin sa ,

one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

By this, do you mean only Inbox folder appears in the Favorite section now, while the other folders this user added to Favorite previously all disappeared?

If this describes the situation and this only occurs to the particular user, it's likely that the missing folders were removed from Favorite by accident and it's suggested to adding them back by right-clicking the folder under your personal folder, and select Add to Favorites.

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ramin sa 261 Reputation points

2021-05-03T06:11:52.03+00:00

I'm so sorry dear @Yuki Sun-MSFT

items just show in favorite section and second section in below favorite disappear

by your photo inbox below USER1 disappear and i have know idea how to fixed
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-05-03T07:11:02.893+00:00
Hi @ramin sa ,

Is this only affecting the "Inbox" folder?
Does this user have the mailbox configured in the Outlook client? If yes, how does it look there?

To help narrow down the issue, it's suggested to opening the brower in private mode or switching to a different browser and check the result.

If it doesn't work, please try repairing the mailbox by running the following command:

New-MailboxRepairRequest –Mailbox <UserName> –CorruptionType FolderView

To check the status of the mailbox repair requests, we can use the command below:

Get-MailboxRepairRequest –Mailbox <UserName>

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ramin sa 261 Reputation points

2021-05-03T08:46:08.037+00:00

NO affected on all items below USER1

-testing with another browser and suggested command but still problem not resolved
Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-05-04T00:44:55.693+00:00

Hi @ramin sa ,

Please try going through the steps to create a new folder below USER1 and see if we can make the folders reappear:

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Yuki Sun-MSFT 41,376 Reputation points Moderator

2021-05-07T07:37:11.197+00:00

Hi @ramin sa ,

I am writing to check if you have had a chance to try creating a new folder. Was it useful?

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favorite items disappear in owa 2013

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