favorite items disappear in owa 2013

ramin sa 256 Reputation points
2021-05-02T07:49:04.153+00:00

HI dear expert

one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

so i have no idea what happen to their item in favorite and how to fixed

please give me hand to fix our issue

Thank you in advance

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 25,151 Reputation points
    2021-05-03T02:45:45.253+00:00

    Hi @ramin sa ,

    one of user mailbox says items in favorite in OWA 2013 disappear and only item in inbox show to me

    By this, do you mean only Inbox folder appears in the Favorite section now, while the other folders this user added to Favorite previously all disappeared?

    93213-1.jpg

    If this describes the situation and this only occurs to the particular user, it's likely that the missing folders were removed from Favorite by accident and it's suggested to adding them back by right-clicking the folder under your personal folder, and select Add to Favorites.


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