PC Freezing/Deadlocking while Gaming

Question

Hey. So, Recently my pc started randomly Freezing and deadlocks. Lets say im gaming. It will Freeze. My mouse wont move and nothing on the keyboard will work. Also, All the rgb on my pc will freeze too. I mainly play Cod MW/Warzone, Cod CW and Minecraft. I always have to force it to shut down. Reliability History doesn't  show anything useful. Ive waited hours hoping it would unfreeze but nothing. Ive run memtest86 and scanned my drives for issues with Samsung Magician Ive Updated all my drivers and updated windows too. Ive also Reset my Pc 2 times but Nothing works. My specs are as listed below:

Mobo: Asus Strix x470-F

Cpu: Ryzen 5 3600x

Cooler: Corsair h115i Platinum RGB

Ram: 16gb Corsair vengeance Rgb Ram 3200mhz

Gpu: Asus Strix Geforce RTX 2070 Super 8gb Advanced

Storage: 250gb Samsung 960 Evo Plus (Windows Drive)

1TB Samsung 860 Evo (Game Drive)

Psu: Corsair RM550X

Answer 1

Muhammad -

I suggested testing the RAM in Step 4.

Greg Carmack

Senior Volunteer Moderator

Windows MVP 2010-20

Answer 2

Hi Muhammad. I'm Greg, an Independent Advisor.

See fixes for Windows freezing:

https://www.yourwindowsguide.com/2019/03/troubl...

https://www.howtogeek.com/427550/how-to-fix-a-f...

https://appuals.com/fix-windows-10-freezes-rand...

https://windowsreport.com/windows-8-freezes-sol...

(Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

https://www.youtube.com/watch?v=liSZYSBHNZ8

If none of those help then go over your system and hardware most thoroughly as follows:

1. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

2. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: https://www.translatetheweb.com/?ref=TVert&...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

3. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/pl-pl/windows-10/m....

Hardware tests:

4. Test the RAM overnight to stress it with the best bootable test memtest86, following these steps which test both the sticks and the slots:

https://www.translatetheweb.com/?ref=TVert&...

5. Test the hard drive with diagnostics: https://www.translatetheweb.com/?ref=TVert&...

Best is to use the manufacturer's own if there is one, otherwise use Seatools bootable long test: https://www.translatetheweb.com/?ref=TVert&...

Follow this up with a full Disk Check: https://www.translatetheweb.com/?ref=TVert&...

6. Stress test the GPU and CPU:

https://www.translatetheweb.com/?ref=TVert&...

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But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Answer 3

Unfortunately none of this worked. However, i did decide to remove 1 of my sticks of ram and see if it would crash. I noticed the system wouldn't crash with one of the sticks and it would crash with the other. I got in touch with corsair and they are replacing it for me. Thanks anyway