windows update screen stuck and keeps loading

Question

windows update screen stuck and keeps loading

Answer 1

Hi jiteshparate-

Thank you for keeping me posted. Kindly proceed with the next step if the path found nothing.

Once its finish check if the update will push thru. If not, kindly perform a online repair on your Windows.

In-place repair/upgrade or repair reinstall is a process of re-installing Windows without touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 10 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://support.microsoft.com/en-us/help/402819...

After the ISO is created, follow the instructions on the link below created by PaulSey, Microsoft Agent, on how to perform repair install on your computer.

https://answers.microsoft.com/en-us/windows/for...

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done , restart your computer and check if the issue is resolved.

Please do let me know what will happen. Have a blessed day!

Thanks.

Kevin B.

Answer 2

ren %systemroot%\softwaredistribution softwaredistribution.bak
ren %systemroot%\system32\catroot2 catroot2.bak

for this steps it said nothing found on the path 
also I am not able to resolve this issue through this method

Answer 3

Hello,

Please run Windows Update troubleshooter from Settings app > Update & security > Troubleshoot > Additional troubleshooters. See if it helps you.

Hope this helps!

Answer 4

Hi jiteshparate-

I'm Kevin B. Independent Advisor and a Windows user like you. I do apologize for the inconvenience that your experiencing right now, let me help you sort things out.

Kindly reset your Windows components first:

This usually occurs when windows update services are not running properly on your computer. If your having an issue updating the computer or is receiving an error code whenever you try to download or install an update.

First thing that you need to do is to run the Windows Update Troubleshooter. The troubleshooter will attempt to identify the issue and will fix it. Please follow the steps on the link below to perform the Update troubleshooter.

https://support.microsoft.com/en-us/windows/win...

Run the update again on your computer and check if the same issue persist.

If the above steps didn't resolve the issue, please perform the below troubleshooting manually on your computer.

First is to create a system restore point on your computer so you can go back to an earlier point in time if in case you need to. Follow the steps on the link below:

https://support.microsoft.com/en-us/windows/cre...

After following the steps, please follow the step below:

1. Open the command prompt as administrator on your computer
2. Type each command below and press enter after each command

net stop wuauserv

net stop bits

net stop cryptsvc

net stop trustedinstaller

You may need to run the command more than ones until you see the message that the service has stopped successfully.

(Note: Make sure that all those command will stop the services otherwise the next command will not work)

3. Type the following commands to clear the Windows Update cache to allow Windows 10 re-download the updates, instead of using the files already downloaded on your system that might be damaged

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

(Note: Make sure that those folders will be renamed by running those command)

4. Restart the update services on the computer. On the same command prompt (running as administrator), type each command below and press enter after each command

net start wuauserv

net start bits

net start cryptsvc

net start trustedinstaller

net start appidsvc

Please disable any 3rd party security software that you have to ensure that those applications is not blocking the installation of updates.

Restart your computer and run the update again.

Please do let me know what will happen. Hope this will help and have a blessed day!

Thanks.

Kevin B.

Independent advisor