Outlook 2016 can't connect to exchange 2016

asked 2021-05-03T06:39:28.793+00:00
alan gao 176 Reputation points

I recently installed 2 exchange servers and added to existing DAG. The DAG has a total of 3 servers. Now a few users can't connect to exchange. While add the profile, it failed at "Logging on to the mail server". The error Outlook can't log on. Verify you are connect to network and are using proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

What could be the problem? Thanks.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. answered 2021-05-03T17:14:29.807+00:00
    AlexC 246 Reputation points

    Have you been adding the third server to the load balancer?
    Compare the results from Test-NetConnection cmdlet of one client successfully connecting to the server name to the result of the failing client.
    You can take the accessed server name by Ctrl+rightclick the outlook icon in the tray, selecting Connection Status.
    Please use the event viewer anf filter for source "Outlook" to check for further information about wanrings or errors.

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  2. answered 2021-05-04T02:09:23.27+00:00
    Zhengqi Lou-MSFT 8,801 Reputation points Microsoft Employee

    Hi @alan gao ,

    Are the problematic users from the new-installed servers? Or do they have some common attributes?

    As I know, joining the DAG will not affect the using for Exchange server and Outlook client. So I think it should be the servers itself.
    You could use the Test-OutlookConnectivity cmdlet to find if there are any messages:

    Test-OutlookConnectivity "Outlook.Protocol\OutlookRpcDeepTestProbe\MDB1" -RunFromServerId Exchange2016 -MailboxId test@contoso.com | FL  
    

    Replace MDB1,Ex2016 and test@Company portal .com to the users'.
    Or you can test it by EXRCA: https://testconnectivity.microsoft.com/tests/Ola/input

    Also please try the following methods:

    1. Create a new mailbox from the new servers, or migrate the old, problematic users to other mailboxes/servers.
    2. Check the certificates, make sure it's using the right ones for both frontend and backend.
    3. Try logging in to OWA with these users.

    Best regards,
    Lou


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