Windows Remote Assistance - MSRA

Thomas Pirro 21 Reputation points
2021-05-03T12:07:50.643+00:00

Hello: I'm having an issue with "Invite someone you trust to help you" selection. When I select "Use an email to send an invitation", MSRA gives me an error saying "You might not be using a compatible email program or your email program might not be set up". "Saving this invitation as a file" works, but I prefer sending the email if possible. My default client is set to MS Outlook. To check it further I also opened MS Outlook and went to File > Options > General > Start up Options > and checked "Make Outlook the default program for Email, Contacts, and Calendar". Is this an Office 365 or Windows error? I don't know where else to check. Any help you can provide would be greatly appreciated. Thank you

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-05-04T02:41:27.297+00:00

    Hi @Thomas Pirro ,

    Welcome!

    If the "Use an email to send an invitation" feature you mentioned means like below:
    93380-b.jpg

    According to my test, errors like yours would indeed occurs if you are using Outlook 64 bit version due to compatibility factors.
    93430-10-30-50.jpg

    And seems it could only work fine when using Outlook 32 bit version Outlook. So, it is suggested for you to try switching to 32 bit version Office installation and see if your issue could be resolved.
    93462-image.png
    93407-image.png


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  1. Thomas Pirro 21 Reputation points
    2021-05-04T10:35:32.627+00:00

    Yes, I'm using x64 of O365.

    Thank you for your help!

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