The Windows Server 2019 is restarting randomly Shutdown Reason: Kernel API

Dener Souza 1 Reputation point
2021-05-03T15:09:33.167+00:00

The Server is restarting randomly, in the event logs I have the information below;

The kernel power manager has initiated a shutdown transition.

Shutdown Reason: Kernel API

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. Dave Patrick 329.3K Reputation points Microsoft MVP
    2021-05-03T15:14:23.527+00:00

    Something here may help.
    https://learn.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Leila Kong 3,666 Reputation points
    2021-05-04T07:09:32.363+00:00

    Hello @Dener Souza ,

    Is your Windows license expired? Did you activate the license?
    What is the Event ID of the error message?
    Can you try to Replace the PSU and see if the problem goes away?

    FYI:
    https://www.tenforums.com/general-support/118834-kernel-power-has-initiated-shutdown.html
    https://www.technibble.com/forums/threads/computer-shuts-down-randomly.73569/
    https://community.spiceworks.com/topic/2209584-window-server-2016-keeps-randomly-shutting-down

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best regards,
    Leila

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  3. Leila Kong 3,666 Reputation points
    2021-05-27T07:27:03.287+00:00

    Hello @Dener Souza ,

    Just checking in to see if the information provided was helpful.
    Please let us know if you would like further assistance.

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  4. Dave Patrick 329.3K Reputation points Microsoft MVP
    2021-05-27T12:32:51.187+00:00

    Just checking if there's any progress or updates?

    --please don't forget to Accept as answer if the reply is helpful--

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  5. 2021-11-26T15:32:24.213+00:00

    Same problem.
    Server 2019 with activated license is going to shutdown randomly without a known reason.
    152899-image.png
    Any idea?
    It's a VM and the host-support tells me, the reason must be within the VM.
    I think so too because another VM with Win10 is running fine without random-shutdown.

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