Hi, I'm Bianca, an Independent Advisor.
I suggest that you run the System File Checker to check if there are corrupted files which might be causing this problem.
To run it, follow these steps:
Open Command Prompt and Run it as administrator. Select Yes to make changes on the prompt where it will ask for changes to be made to your PC.
Type this command: DISM.exe /Online /Cleanup-image /Restorehealth
Then press Enter
Wait for the message that says "The operation completed successfully."
Type another command: sfc/scannow
Then press Enter
After the verification is complete, restart your PC and see if you have the same problem.
Please let me know if this does not work or if you've tried this already. I might have another possible solution to try after this one.