what will happen to the alert when the server is in Maintenance Mode!

Deepak 86 Reputation points
2021-05-03T15:37:32.05+00:00

Hello,

We have a Sceanrio where we have received "Health Service Heartbeat Failure" alert and after we have received this alert, the same server was requested to place under maintenance for 15days. After the server was placed under maintenance, we have fixed the actual problem. Since we have placed the server in Maintenance, ticket we have received is still in Open status and it is not closed automatically. Alert is also showing in Active Alerts Console with Maintenance Symbol.

Question 1: If we close the Ticket by any chance, will the server come out from Maintenance Window?
Question 2: After Closing the ticket, will the Alert move from Active Alerts console to Closed Alerts Console?
Question 3: By doing any of the above two, will that create any mess when the server comes of Maintenance or while in the maintenance ?

Thanks in advance..!!

Regards,
Deepak

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. System Center guy 681 Reputation points
    2021-05-04T07:38:20.37+00:00

    Question 1: If we close the Ticket by any chance, will the server come out from Maintenance Window?
    NO But this alert ""Health Service Heartbeat Failure" will appear if the server is shutdown.
    Question 2: After Closing the ticket, will the Alert move from Active Alerts console to Closed Alerts Console?
    Yes
    Question 3: By doing any of the above two, will that create any mess when the server comes of Maintenance or while in the maintenance ?
    NO

    roger

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