Dism Error

Question

Hi, i need help with this, I have an Acer swift 314, when I run sfc /scan now, it says :

Windows Resource Protection found corrupt files but was unable to fix some of them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

then when i try running Dism to fix the component store(which is repairable btw), it says source file not found. what do i do?

Answer 1

Hi EMMANUELOMOKHEGBE,

Do you have a backup of your files? If yes, the best option would be to perform a clean install of your machine using the installation media that you have. Kindly refer to this articles as guides:

https://answers.microsoft.com/en-us/insider/for...

https://answers.microsoft.com/en-us/windows/for...

Answer 2

Hi, so while I was waiting for your response, I tried to reset my PC hoping it would solve everything, but it said there was problems resetting this PC, halfway through, and when I try to sign in to my windows, my keyboard no longer works and my fingerprint icon is also gone too. Will I be able to still try those steps you gave me?, if not, what can I do? Would an installation media help?.

Thanks

Answer 3

Hi EMMANUELOMOKHEGBE,

Since you are having issues with the updates, kindly perform the steps below to troubleshoot the issue:

1. Free up some space on your drive by going to Settings > System > Storage > click on "Configure Storage Sense or run it now" > under Free up space now, click on "Clean now".
2. Perform a reset of your windows update components using this reset script. Please refer to this article (ensure that you are running the command prompt as an administrator): https://www.yourwindowsguide.com/2015/12/reset-...
3. Reboot your machine, temporarily disable your firewall/antivirus, then check again
4. You may also use the Windows Update assistant tool to install the necessary updates on your machine: https://support.microsoft.com/help/3159635/wind...

I also suggest that you go through the additional steps on this article: https://support.microsoft.com/windows/troublesh...

However, if the issue still persist, kindly perform a repair install of your Windows. I suggest that you watch the video on this article(https://www.yourwindowsguide.com/2016/06/how-to... or https://www.tenforums.com/tutorials/16397-repai...) for you to have an idea regarding the process of repair install. There should be no worries in performing it since you will select the option to keep your files during the process.

Please let me know how it goes. Thank you.

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Answer 4

Hi, sorry for the late reply, thanks for the info. I did try to update it but it says Windows couldn't update, undoing changes and then my screen shows the bsod(stopcode). Also when I restarted it, it says automatic repairs, diagnosing PC, attempting repairs before starting.

What can i do from here?!

Answer 5

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

First, kindly double-check if your machine doesn't have any pending security patches: Go to Start > Settings > Update & Security > Windows Update > Check for Updates. Also ensure that the necessary drivers for your machine are properly updated by getting them from the manufacturer's website. You may refer to this guide:

https://support.microsoft.com/help/4028443/wind...

Once done, aside from the SFC, run the DISM command as well to repair system files

1. On the search bar, type "command prompt" and select Run as administrator
2. Type the following commands in order

sfc /scannow then press Enter

Dism.exe /online /cleanup-image /CheckHealth then press Enter

Dism.exe /online /cleanup-image /ScanHealth then press Enter

Dism.exe /online /cleanup-image /RestoreHealth then press Enter

3. Reboot your machine, then check again.

If you have the Windows installation files (either via USB drive or CD), you can also use it as a source file. Here is the command that you can enter using the command prompt:

Dism.exe /online /cleanup-image /RestoreHealth /Source:E:\Sources\install.wim

Note: You need to replace E: with the proper drive letter for your USB or CD

I hope this helps. Good luck!