Keyboard issue from Optional Updates

Question

I must initially state that computers totally lose med and installed a host of HP drivers . All except one .  - when it works it is awesome however fixing problems is a nightmare for me. Simply put I use windiws 10 on an HP laptop. I run updates each day to ensure I get the best of the windows experience. However since I updated and installed the windows 2004 update I have had a disaster. the first thing I noticed was that my HP laptop kEyboard  was as dead as a door nail However my windows update downloaded a host og HP drivers - all except one. It is called a hoTkey I cannot state anything more of what it days ad when I click on download and install I get a black triangle withva red ! In it and the word Errot and it didappears. Also my computer has been completely highjacked by microsoft edge - this came as an automatic update and as such cannot he uninstalled. I do not want microsoft edge I have another browser I have used quite conyrntedly for years called google which is now no longer my default browser. Microsoft edge has replaced it as my default browser and i am unable to change it back. Also Edge has downloaded and installed updates to itself these akso I cannot remove. Iam typing this on my phone.My Windows Defender has found 4 unwanted apps and removed them Still I am stranded. As I write my windows update has begun to download Windows 10 Version 20H2 - I am at a tital loss as to what to do. Any and all advice is gratefully accepted - simply put - how do I stop this on my computer and restore normality?

Answer 1

Hi Rogue -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Please boot your computer to safemode and perform the following methods below and check if any of the methods will fix your concern. Click the link below for the steps on how to boot your computer in safemode.

https://support.microsoft.com/en-us/windows/sta...

In safemode, perform the methods below.

Method 1: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Keyboards
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 2: Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

sfc /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Method 3: System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

If the methods above did not work, please don't hesitate to reach back.

Hope this help. Have a good day.

Thank you.

Jerico T.

Independent Advisor