My keyboard forward slash is not working

Question

My keyboard forward slash is not working

From first I started up my laptop in my home coming from school and then I made a word document
and wanted to type the question mark key.
For some reason my forward slash key is not working, so I restarted my laptop and then the problem could not be 
resolved.
I tried updating my drive disk and then it told me that I was the latest update, I was confused so I decided that I would
delete the HID keyboard and then restarting to get a new one, still does not work.
I want the easy solution not the hard one, not by breaking in inside the Laptop and checking the problem please help
help me and respond fast because I have work to do

Answer 1

Good Day Mohammad,

My name is Carlo, I am also using Windows 10 pc and community member like you.Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshooter then Additional troubleshooter.

-Look for Keyboard and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Keyboard

-Look for Keyboard driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your computer and check the keyboard.

Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with Keyboard keys on your PC, and I certainly appreciate your efforts in trying to resolve the issue.

We will certainly look into this for you.

Meanwhile, I would suggest you to use On-screen keyboard and check if you are able to use the keys normally. Refer the article Use the On-Screen Keyboard (OSK) to type

In addition, you can also follow the steps mentioned in the article Troubleshooting – How to fix Keyboard problems ? and see if that helps.

Note: Please do not perform Step 5 if you don’t have a backup of the user data.

Regards,

Prakhar Khare

Microsoft Community – Moderator

Answer 3

/Hel/l/l/o ca/rlo,

As you see from my greetings I still have the problem, /I made my work on my dad computer /a//nd //I/ dont know how to solvve it yet I searched through alot of videos and comments, but nothing has come around to work I am notifying you that I need more solutions./

Thanks so much

Answer 4

Tha/nk/s// //you for responding,

I tried the troubleshooter and its says nothing is wrong with your keyboard

Do I hav/e a viru/s in/t/a/ll//e/d /or something

/Pls not///i/fy/ me