Errors

Question

I keep getting the IQRL_NOT_LESS_OR_EQUAL_TO and unless I am missing something I have done all the troubleshooting on the forums here to the best of my limited understanding. Can anyone help me understand what it means and what I need to do?

It is a windows 10 and here is the diagnostic error section

8/11/2021 3:53 PM Application Error Faulting application name: svchost.exe_DiagTrack, version: 10.0.19041.546, time stamp: 0x058e175a Faulting module name: KERNELBASE.dll, version: 10.0.19041.572, time stamp: 0x1183946c Exception code: 0xc0000409 Fault offset: 0x000000000010b65c Faulting process id: 0xfa0 Faulting application start time: 0x01d78ec902813466 Faulting application path: C:\WINDOWS\System32\svchost.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: b07d23e7-9e9e-4eb0-a573-2c4d7beec788 Faulting package full name: Faulting package-relative application ID:

8/11/2021 9:46 AM Application Error Faulting application name: wuauclt.exe, version: 10.0.19041.610, time stamp: 0x99a6a1df Faulting module name: ntdll.dll, version: 10.0.19041.610, time stamp: 0xe5d7ed5c Exception code: 0xc0000005 Fault offset: 0x0000000000045e16 Faulting process id: 0x1d58 Faulting application start time: 0x01d78e8fb8fd59ae Faulting application path: C:\WINDOWS\system32\wuauclt.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 090218e4-9eda-4e12-9634-e5100d391a51 Faulting package full name: Faulting package-relative application ID:

9/19/2021 9:05 PM Windows Error Reporting Fault bucket AV_nt!KiSignalThread, type 0 Event Name: BlueScreen Response: Not available Cab Id: 34cbce7e-9cca-4e8e-a2fa-ec27a4005fc8 Problem signature: P1: a P2: 8 P3: 2 P4: 0 P5: fffff80618482fdb P6: 10_0_19043 P7: 0_0 P8: 768_1 P9: P10: Attached files: \?\C:\WINDOWS\Minidump\091921-33312-01.dmp \?\C:\WINDOWS\TEMP\WER-540531-0.sysdata.xml \?\C:\WINDOWS\MEMORY.DMP \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB38.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB49.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCCFD.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD0E.tmp.txt These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_84187daa4d68da7673161ff4326c227c480d5ef_00000000_cab_f6f72cc2-e2c4-4da9-83ab-7c23e45d01f5 Analysis symbol: Rechecking for solution: 0 Report Id: ecf0c02f-f0ba-450a-8730-cf64b8969c19 Report Status: 268435456 Hashed bucket: Cab Guid: 0

9/19/2021 9:05 PM Windows Error Reporting Fault bucket , type 0 Event Name: BlueScreen Response: Not available Cab Id: 0 Problem signature: P1: a P2: 8 P3: 2 P4: 0 P5: fffff80618482fdb P6: 10_0_19043 P7: 0_0 P8: 768_1 P9: P10: Attached files: \?\C:\WINDOWS\Minidump\091921-33312-01.dmp \?\C:\WINDOWS\TEMP\WER-540531-0.sysdata.xml \?\C:\WINDOWS\MEMORY.DMP \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB38.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCB49.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCCFD.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD0E.tmp.txt These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_a_84187daa4d68da7673161ff4326c227c480d5ef_00000000_cab_f6f72cc2-e2c4-4da9-83ab-7c23e45d01f5 Analysis symbol: Rechecking for solution: 0 Report Id: ecf0c02f-f0ba-450a-8730-cf64b8969c19 Report Status: 4 Hashed bucket: Cab Guid: 0

9/15/2021 5:37 PM Windows Error Reporting Fault bucket AV_nvlddmkm!gpuIsGpuFullPower_IMPL, type 0 Event Name: BlueScreen Response: Not available Cab Id: 76bca36d-61d3-4c38-863a-b6aea4b7b8b3 Problem signature: P1: d1 P2: fffff80182ca177c P3: a P4: 0 P5: fffff8019983b297 P6: 10_0_19043 P7: 0_0 P8: 768_1 P9: P10: Attached files: \?\C:\WINDOWS\Minidump\091521-22312-01.dmp \?\C:\WINDOWS\TEMP\WER-100437-0.sysdata.xml \?\C:\WINDOWS\MEMORY.DMP \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC975.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC976.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9D3.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC9E3.tmp.txt \?\C:\Windows\Temp\WERFC3E.tmp.WERDataCollectionStatus.txt These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_d1_39869267b743e9a86d8395f69966f1eb973fb94_00000000_cab_41ae041b-6cba-4f49-b21d-fb6983f7854f Analysis symbol: Rechecking for solution: 0 Report Id: 92913e79-619f-414b-8769-3dfae29daf51 Report Status: 268435456 Hashed bucket: Cab Guid: 0

Answer 1

Hi KWallace6812, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.

The BugCheck 0A can be either a driver/software or hardware-caused issue.

Below are methods to upload the DMP and data files for analysis as well as to troubleshoot.

Troubleshoot blue screen errors <-- read this link

http://windows.microsoft.com/en-us/windows-10/t...

==================================================

Go here and download this tool - check ONLY these TWO Boxes -->

check "Last 10 Event Viewer errors"

AND

check the "List Devices" with option "ALL" checked.

MiniToolBox - Free https://www.bleepingcomputer.com/download/minit... Running the tool will open a readout in NotePad - on the top left menu select "File" - "Save As" ( CTRL + SHIFT +S) - name it what you will, in the folder you wish. and upload the file as you do the minidumps (see below) and paste the link in a reply in this thread.

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Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.

We can analyze the DMP files if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/sha...

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add...

Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.

Use OneDrive to upload collected files

https://support.microsoft.com/en-us/office/uplo...

====================================================

This utility makes it easy to see which device driver versions are loaded :

Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse, and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -

REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

====================================================

More troubleshooting methods are in the next message.

Here to help,

Rob

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Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Answer 2

More troubleshooting methods:

Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so - overnight is best. <-- best method

www.memtest.org

MemTestX86 - Test RAM With

http://www.tenforums.com/tutorials/14201-memtes...

================================================

After doing ALL the updates you can, and if the issue continues, then run Driver Verifier.

Driver Verifier can help find some BSOD issues :

Driver Verifier-- tracking down a misbehaving driver.

https://answers.microsoft.com/en-us/windows/for...

Driver Verifier - Enable and Disable in Windows 10

https://www.tenforums.com/tutorials/5470-enable...

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10

are essentially the same).

http://www.winvistaclub.com/t79.html

Using Driver Verifier

https://msdn.microsoft.com/en-us/library/window...

WINKEY + X - RUN - type in -> verifier /reset hit enter to disable

If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.

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Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.

PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.

PassMark - BurninTest - Free Trial

https://www.passmark.com/products/burnintest/

Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.

OCCT - Free for Home use

https://www.ocbase.com/

Running Stress Tests might help indicate a cause - use ALL of these.

PC Stress Test free software for Windows 10

https://www.thewindowsclub.com/pc-stress-test-f...

Here to help,

Rob

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Standard Disclaimer: Those may be non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please let us know the results and if you need further assistance. Feedback definitely helps us help all.

Answer 3

Thank you for your reply! I have finally completed all the steps you have mentioned, I think. I have attached the screenshots of the OCCT scans. The driver verifier did result in a different BSOD but did not create a minidump. The BSOD error was MpKsLDrv.sys. Here is the link to the onedrive file with the mindump https://1drv.ms/u/s!AsBU4-07s4jEjF8UADLVGJphWEVA?e=duwlW9 . I ran the memtest 2 times at 72 hours and both times it stopped at 21%. I have individually gone through all the drivers as well.