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Event ID: 1002 Source: Application Hang - Outlook - Windows 10

Steffen Ravn 6 Reputation points
2021-05-04T06:47:16.867+00:00

Hello,

In my domain a user have a issue once a day. Outlook freeze and must restart Outlook to fix the issue.

What can it be?

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,986 Reputation points Microsoft Employee
    2021-05-04T08:31:20.907+00:00

    Hi @Steffen Ravn ,

    What's the specific version of your Outlook client and windows? Please first ensure that you have updated to the latest version of client.
    Did the freezing occur on Outlook only? If so, did it occur under any specific circumstances(such as when you send/receive message or sync any folders)?

    In my domain a user have a issue once a day

    Considering the issue occurred on a pecific user only, has this user performed any specific operations before(such as install any programs or add-ins)? And are there any differences between this client and others(outlook version, windows version and other programs) ?

    Based on my research, this issue may be related to any antivirus programs, it's suggested to close other programs and restart your client to check if the issue has any difference.

    If the issue still exists, in order to avoid the interference of COM add-ins in Outlook, it's suggested to restart your Outlook client in safe mode for testing(Windows + R> type "Outlook.exe /safe">enter)

    Also, if that's still invalid, in order to further confirm if your issue is related to Outlook or windows, it's suggested to switch to other windows profile to check if his client could work normally there.

    If your issue has any update, please feel free to post back.

    If the response is helpful, please click "Accept Answer" and upvote it.
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