Retrieving the COM class factory for component with CLSID {ID} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))

Question

I have installed Word perfect 2021 in windows 10 64-bit, I am getting below error when I run the application

Retrieving the COM class factory for component with CLSID {3D24361A-2978-41AD-ABBB-F58C012DCD9B} failed due to the following error: 80080005 Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))

Can anyone help with the solution to this error ?

****Moved from: Windows\Windows 10\Install & Upgrade****

Answer 1

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues using Word Perfect 2021

In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• Are you aware of any recent changes on the PC prior to this issue?

Meanwhile, I would like to suggest that you perform the methods below and check if the issue persists:

Method 1: Edit Component Services

1. Press Windows + R keys to open Run command, type dcomcnfg and tap OK to open Component Services
2. In the console tree, click the Computers folder, right-click the computer for which you want to enable or disable DCOM, and then click Properties.
3. Click the Default Properties tab.
4. Make sure that Enable Distributed COM on this computer is checked
5. Click Apply then go to COM Security tab at the top
6. Click on Edit Default for Access Permissions and Launch and Activation Permissions. Make sure the following accounts exits with Allow Access permissions.
   • Anonymous
   • Everyone
   • Guests
   • Interactive
   • Network
   • System
7. Click on OK to save and restart the PC

Method 2: New User Account

I would also suggest you to create a new user account with administrative rights and check if the issue persists. Creating a new user account will not remove any data, app or settings from your current user account, this is just a troubleshooting steps to eliminate the possibility of user profile corruption. Refer this article to create a local user or administrator account in Windows 10

For additional information, please refer to the link below to contact support for Word Perfect 2021

Powerful Productivity Software for Home and Office (wordperfect.com)

Contact Us - Corel

Let us know how it goes.

Vineet Kumar

Microsoft Community - Moderator

Answer 2

Thanks Vineet.

There are no recent changes except some recent security updates to microsoft office, excel and outook.

I have checked above methods, no luck same error. I'm not getting this error when I use wordperfect X7 in my local but I am not able to use wordperfect X7 as my deployment server OS is Microsoft Windows Server 2016 Standard, as per WP X7 deployment guide Microsoft Windows Server 2016 Standard which is not supported with wordperfect X7. So I have installed trial version of WordPerfect 2021 to check if that works in our environments but seeing above COM reference issue both in my local and deployment server.