Hi @Joe, your post is very welcome in our community.
My name is Wiliam and I am grateful to be able to help you today.
I understand how difficult it is when the device or app won't work in the way you expect, but this forum is intended for consumers (home users) and this is not something they normally do.
Given the scope of your question, you will be better assisted if you post your question on the Technet Forum which is aimed at IT professionals and problems related to the corporate environment. Certainly someone in that sister community will be able to help you with your question, because it is a more common theme among that audience:
[https://social.technet.microsoft.com/Forums/en-...](https://social.technet.microsoft.com/Forums/en-us/home)
Thanks for your time, have a great day and stay safe.
Best Regards
Wiliam D.