KMODE EXCEPTION NOT HANDLED

Question

When i open my computer it goes right in to these state and i dont know what to do please help. Thankk you

Answer 1

Hi Arlon,

I am Dave, I will help you with this.

1

If you are not able to boot into Windows 10:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see of Windows will boot.

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

If you do not have a Restore Point, go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Once in Safe Mode, backup your data if you do not already have a backup

Open Device Manager and check to make sure all your Drivers are up to date

Reboot to see if Windows will start Normally

2

If you can get into Windows 10

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

Answer 2

Hello dave thank you very much for helping but i cant find the minidump in my windows explorer. The issue with blue screen is gone when i rebooted and clean my windows 10. Im still checking if it will occur again thank you very much for the help.

Answer 3

Hi Arlon, I am glad the blue screen issue is gone, I will be here if that occurs again.