MAC RDP "Please Wait" after Windows RDP

Question

My main Windows machine is a Dell 8930 running Windows 10 Pro 20H2 + updates. I have two laptops - an HP Laptop running Windows 10 Pro 20H2 which I keep in the family room and a Macbook Air running Big Sur 14.3 which tends to stay in the kitchen area - and is also the one I tend to take while travelling (smaller - lighter). More often than not, I am doing RDP from the Macbook. It generally works just fine. But if I do RDP from the HP (which will also work just fine) THEN attempt to run RDP from the Macbook, after the messages that RDP is configuring the Windows host, I get a blue screen with "Please Wait". If I go back to the HP, it's hit or miss as to whether it works or not, but the Macbook RDP client fails for any new attempts to connect from that point on with the blue screen and "Please Wait".

I am using the standard Windows RDP client on the HP , and the Microsoft RDP client 10.6.5 on the Macbook running Big Sur 14.3.

Answer 1

Hi,

1. Please try to log on directly (console mode login, not RDP connection) to the Dell computer when the problem occurs. Then open the task manager, click users and expand the user information to view the session resource usage of the RDP session / user initiated by HP at this time. Note that when "please wait" is displayed on the Mac, whether the session / user initiated by the MAC is displayed in the users expanded information list of the task manager of the remote computer （indeed Dell）. If it is displayed, it is recommended that you manually disconnect HP's session / user, and then check whether MAC RDP has successfully established the connection.
2. It is recommended that you first use the same user credentials to publish RDP connection from HP and MAC. After completing the above operation, publish RDP connection with different users credentials from HP and MAC to see if there are similar problems.
3. Additionally you could also view the event log on the remote computer, if it gets a corresponding error logs on the basis of problem occurred time. An useful event log will also be helpful to troubleshooting.

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Best Regards

Answer 2

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best regards

Answer 3

Hi, is everything ok?

Answer 4

Same issue for me, it happens every time im connected to rdp on my macbook, never close the session but close the laptop lid. It always hangs after this and requires a restart of the entire windows machine to fix, which is often impossible because i am not at its location. This is a big issue for me and makes my work a lot harder