Outlook Schedule Assistant does not appear after an update

Question

We have several cases where the schedule assistant is not appearing in Outlook after an update of Windows/Office the versions with which we have the problem are

Version 2104 (Build 13929.20296)
Version 2103 (Build 13901.20462)

I have already made a quick repair of the Office, I opened it in safe mode and I found the failure, has anyone had this problem that the schedule assistant disappears when they get an update and how to repair it?

Translated with www.DeepL.com/Translator (free version)

Answer 1

Hi @Montserrat Espinosa de los Monteros ,

I am currently using Outlook for Microsoft 365 Version 2103 (Build 13901.20462) on Windows 10(Version 20H2) but can use the schedule assistant as usual:

May I know in your environment if it's affecting all users who have just updated to the two versions you listed above? Or only some users have reported this issue?

Please try following the steps below to check the ribbon settings:

1. Click "New Meeting" or press "Ctrl+Shift+Q" to open up a meeting form.
2. Right click on the ribbon, choose "Customize the Ribbon":
   
3. If the checkbox of "Scheduling Assitant" is not selected, please tick it and see how it goes.
4. If this doesn't work, please click the "Reset" button below, choose "Reset all customizations" to reset this ribbon:
   

In case the issue persists, it's suggested to try manually adding the "Scheduling Assistant" command to a new group on the Meeting ribbon:

---

If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

This is a nice workaround... but why at Microsoft you can decide to remove menu' and fields without asking the user?
I'm missing also the optional field in the meeting... why?
I'm really unhappy about this update... lots of changes without asking... and also with no one line of suggestion for it...
:-(

Answer 3

The above didn't work for me, but this did.

Click on File
Click on Options
Click on Mail on the left-hand side
Scroll down and click on Empty Auto-Complete List
You should now be able to view other people's schedules when using the scheduling assistant again

Answer 4

I know, old thread but this showed up as the first search result.

What helped for me was:

1. Open Outlook
2. Go to Calendar
3. Click "New Meeting"
4. In the new meeting window > Go to File > Options > Customize Ribbon
5. In the right pane, uncheck "Scheduling Assistant"
6. Close the meeting window
7. Close Outlook
8. Open Outlook again, follow above steps a second time but now check the "Scheduling Assistant" check box.
9. Check if scheduling assistant is showing again.