[UWP] cannot purchase subscription after purchased for the first time

Marco Enxuto 316 Reputation points
2021-05-04T23:46:16.38+00:00

Hi,
I found an issue related to subscriptions.
I follow the guidelines of this document regarding the implementation, but it seems a new issue came up.
After i purchased a subscription and canceled it during the trial, it seems i cannot purchase it again to activate it. The service returns that i already own the product. But, it's not true. I canceled it. As stated by this article: https://learn.microsoft.com/en-us/windows/uwp/monetize/enable-subscription-add-ons-for-your-app

Here the important quote regarding the recurrentState:

  • Inactive/Canceled/Failed are terminal states. When a subscription enters one of these states, the user must repurchase the subscription to activate it again. The user is not entitled to use the services in these states.
  • When a subscription is Canceled, the expirationTime will be updated with the date and time of the cancellation.

Update

After deeper investigation i came to the conclusion that this issue is only related to my account.
To troubleshoot, i created 3 MSA's to test it against the real scenario. Sorry guys, i really needed to create those accounts to investigate this issue.

  • Account A with a subscription made, it's SKU has a Trial for testing purposes.
  • Account B not subscribed to any product i configured.
  • Account C subscribed to the InApp with Trial mode and then canceled. The scenario i am facing right now.

After the cancelation on account C, everything went fine and i could subscribe over again, this time without the option to get the Trial. Excepted behavior.

So, my MSA, somehow has an issue on this product i canceled, also it says, by using the SDKquery for Collections endpoint, the expiration date is year 9999 which is wrong.

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576 questions
Universal Windows Platform (UWP)
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Accepted answer
  1. Roy Li - MSFT 26,556 Reputation points Microsoft Employee
    2021-05-05T02:05:52.767+00:00

    Hello,

    Welcome to Microsoft Q&A!

    This is expected behavior, as it is mentioned in the document here: If the user chooses to cancel their subscription during the trial period, the subscription remains active until the end of the trial period. Please check the document-Steps to enable a subscription add-on for your app again for more details.

    Thank you.


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1 additional answer

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  1. Marco Enxuto 316 Reputation points
    2021-08-20T13:26:36.183+00:00

    Last update. It seems it only happened to me, so, in my case, my license will be a lifetime one. It wasn't suppose to be. I decided to ask them to close the case.

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