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Computer Cashing

Anonymous
2022-03-18T04:02:39+00:00

Computer crashed 4 tiems in 20mins, anyone know how to understand this error in the event viewer

Fault bucket AV_W_(null)_AscFileFilter!unknown_function, type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 7098b0fa-7f43-4d1a-b315-c88776c0664f

Problem signature:

P1: 50

P2: ffffffffffffffd0

P3: 2

P4: fffff8064507da22

P5: 2

P6: 10_0_19044

P7: 0_0

P8: 768_1

P9: 

P10: 

Attached files:

\?\C:\Windows\Minidump\031822-7640-01.dmp

\?\C:\Windows\TEMP\WER-9156-0.sysdata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DD6.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DE7.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DF5.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E06.tmp.txt

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_50_31ec989a4a88499ec46a621a389d705696549872_00000000_cab_313649e3-f380-436e-a321-c8b7a8ef1223

Analysis symbol: 

Rechecking for solution: 0

Report Id: da860746-7876-42e1-a0a3-345ca0afdfcb

Report Status: 268435556

Hashed bucket: 

Cab Guid: 0

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-03-19T02:30:36+00:00

    Hi AstonEngland,

    Thanks for replying. I'll wait for your update. Have a great day.

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  2. Anonymous
    2022-03-19T02:22:18+00:00

    Yeah, it's my main System care program. I'll uninstall it and reinstall it and see how it goes, won't hurt. I thought it was the Xbox App cause the issue arose after I updated it so I uninstalled and reinstalled the Xbox app and have not had that an issue since.

    Thank you JhakeSong

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  3. Anonymous
    2022-03-19T02:12:41+00:00

    Hi AstonEngland,

    Thank you for the upload. Do you use Advanced System Care by IObit? This seems to be the cause of the issue. The dump file points to this:

    AscFileFilter.sys

    If this is a software that you are subscribed to, I suggest uninstalling and reinstalling it. If this is something you don't use, I suggest uninstalling it and check if the issue still persists.

    Let me know what happens.

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  4. Anonymous
    2022-03-18T05:35:22+00:00
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  5. Anonymous
    2022-03-18T04:36:06+00:00

    Hi AstonEngland,

    Good day! This is Jhakesong and I will be happy to assist you with this.

    I am sorry to hear about the inconvenience. Please upload the minidump files Windows created when you encountered BSOD. It will help us determine what caused the PC to crash.

    1. Open Windows File Explorer
    2. Go to C:\Windows\Minidump
    3. Zip those files
    4. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.).
    5. Then share the link here.

    Let me know how it goes. Have a great day!

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